Role: Facilities Administrator (French Speaking) Location: Borehamwood, Hertfordshire
Salary: £25,000 - £30,000 + Bonus + Benefits
Capstone have partnered with a leading, International Storage Solutions provider who are looking to hire a customer-focussed Facilities Administrator to be the first point of contact for all property related requests across the European Estate as well as helping with the UK estate.
The Facilities Administrator is key to supporting store operations colleagues with anything that may get in the way of their focus on sales and service. The postholder receives requests from local stakeholders and will then analyse and either resolve (remotely) or escalate to their Facilities Management colleagues or to an external contractor.
They will log all requests onto the Computer aided facilities management (CAFM) software and provide the requester with a unique call reference number. The Facilities Administrator will track all requests from initial contact through to resolution. This role must liaise with all Head Office Departments, stores, and contractors to ensure the smooth and effective operation of the business, it is based in their North London Head Office.
Calls/jobs may be received by telephone, email or in person
Liaison and follow up with third party contractor whilst they are attending the job and upon completion
Monitoring and responding to emails received into the Facilities inbox
Reviewing CAFM for out-of-hours jobs and assigning to contractors via the CAFM portal, including loading estimates, requesting further visits and/or following-up
Monitoring the CAFM helpdesk portal ensuring all requests have been input correctly and actioned. Upload and amend asset information as held in the helpdesk database
Produce ad-hoc reports for the Facilities Manager
Fluency in French and English is essential
Other European language skills may be advantageous
An understanding of Facilities Management would be beneficial
Proficient with MS Office tools (Word, Excel PowerPoint, and Outlook)