Building incredible client relationships is fundamental to setting apart DesignStudio’s approach. As a Client Manager, you will support a Client Director as part of a larger team, and/or drive smaller scale workstreams and projects independently, seeking to contribute to multi-disciplinary teams helping to create world-class work.
Our Client Managers work in partnership with the project team. You will be responsible for project commercials and project management admin and logistics, developing a best practice standard to ensure the successful delivery of projects throughout the studio.
Being highly collaborative, able to connect and work well with a multidisciplinary team, demonstrating enthusiasm and engagement with the outcome and impact our work has for our clients, is equally important in this role.
Responsibilities
Client Relationship Management
Build a relationship with and become the direct contact for junior and mid-level clients, responding with speed and assurance to the majority of internal and external requests, and quickly finding the answer to those questions you’re unable to answer yourself.
Project Team Management
Solid project management skills to prepare a project for success internally e.g. steer a project team through project immersion logistics or against required delivery timings.
Input into project conversation or debate in a constructive way, sharing perspective and ideas that builds on content.
Contribute and share an emerging point of view on the right way to deliver a project - while still being open to learning new ways of working.
Manage multiple workstreams and/or projects simultaneously over a mix of clients and sectors.
Strategic Relationship Management
Seek out new and innovative ways to develop the work and your team, particularly around expanding the DesignStudio capabilities and strengthening team bonds across disciplines.
Interrogate client briefs to ensure there is clarity and purpose behind each opportunity.
Commercial Fluency
Scope, run and deliver projects on time and on budget.
Be accountable for project commercials, including accurately forecasting revenue, active tracking and monitoring for the project’s commercial health, planning resource, managing invoicing and third-party supplier costs.
Project Delivery
Ensure projects are delivered in a timely and accurate manner; setting and re-setting clear expectations from kick-off through to delivery.
Seek to guide clients and colleagues through work or thinking that may be new or uncomfortable.
Take responsibility for the work you deliver – whether that’s the proposal, agenda or process – and present it with a clear, confident rationale.
Join the dots across an account proactively, identify potential opportunities, and offer solutions on project challenges while being receptive to the contribution and experience of those around you.
New Business
Develop a clear understanding of the core DS offer and be confident in speaking to our core capabilities and key disciplines.
Develop bespoke proposals and estimates in response to client briefs or known opportunities, and be confident in sharing and negotiating with clients.
CS Team Membership
Be a vocal member of the CS team, contributing to improving our ways of working and suggesting agency initiatives.
Be highly collaborative, able to connect and work well with other Client Service team members, strategists, designers, partners and clients.
Seek out new and innovative ways to develop the work and your team, particularly around strengthening team bonds across disciplines.
Key Qualities
Good emotional intelligence and the ability to read a room.
Articulate and confident when sharing or presenting your work or perspective.
An ability to balance reactive and proactive workloads, an independent worker that isn’t afraid to ask for help.
Excellent attention to detail.
Open to new and different ways of working, rather than sticking to habit or comfortable processes.
A natural commercial and entrepreneurial brain who sees opportunity for client growth.
Never afraid to offer an opinion – or ask others for theirs.
Always hungry to learn, always ready to share.
Resilience, positivity in the face of adversity.
Problem-solver and lateral thinker.
Willingness to be accountable.
Supportive and motivational.
Passionate about clients and the agency.
Collaborative and a team player.
High level of professionalism.
Energy and enthusiasm.
Good time management and organisation.
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