Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Shift pattern - 2 Early shifts (7pm -7am) followed by 2 Late shifts (12pm - 11:59pm) followed by 4 days off
Your new role:
* Respond to manage the support contacts and tickets as defined within Service Level Agreements
* Work asa team to deliver timely resolution to customer requests from telephone, portal and email
* Escalate issues and appropriate Resolvers Groups wherever required in order to resolve an issue as quickly as possible
* Performs general preventative maintenance tasks on computers, laptops and Network platforms
* Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets)
What you’ll need to succeed:
* Experience in managing/troubleshooting Windows Desktop Operating Systems and Network solutions at 1st Line level
* Applicants will ideally be CompTIA A+ or studying towards Fundamentals level in Microsoft 365/Azure or Network
* Experience in using ITIL based ticketing system (ITIL foundation preferred)
What we offer:
1. Involved in varied projects that make a positive impact on critical services on a local and national level
2. Range of employee initiatives o...