A fulfilling and exciting opportunity available for a Waking Night Concierge post in our young peoples supported accommodation service in Leicester.
Purpose of the Role
1. This role is a key member of the team, providing out of hours assistance to 5 young people within a 24 hour supported accommodation setting.
2. Job holder will be expected to monitor the service overnight on a waking night from 20:45 08:45.
3. They will have acquired knowledge through on the job experience and/or additional qualification.
4. Most work undertaken will be of routine nature requiring the job holder to follow established practices, procedures and policies.
5. Where incidents arise then job-holder will be the first point of contact and will be required to respond to the needs of young people, incidents and follow procedures to maintain safety and security of residents.
6. There will be requirement for lone-working on-site out of hours.
7. The job holder will be required to display a degree of persuasiveness during the handling of incidents.
8. The actions and decisions undertaken by the job holder will be determined predominantly by established and routine practices and processes. Where work deviates from established practices e.g., safeguarding concerns or anti-social behaviour then the job holder will be the first responder and will be required to respond appropriately to address or diff...