Job Summary: The post holder will be part of the Patient Support team delivering a wide range of administrative duties within the practice so as to provide the highest standard of service to colleagues and patients. Departmental responsibilities will include being part of the team whose members share the following: Are competent users of the practices electronic clinical system, SystmOne, so as to be able to book appointments appropriately, access patient records efficiently and to ensure accurate maintenance of patient records Ensure that all incoming paper based patient information is scanned into the electronic system Ensure that the referral management process into both primary and secondary care operates efficiently and referrals are dealt with according to strict time scales Action tasks set by clinicians via computer system and emails. Communicate with patients face to face and via the telephone in a manner that upholds the reputation of the practice Process prescription requests which come into the practice in a variety of ways. This involves using the prescribing system, both manual and electronic, accurately and efficiently, ensuring at all times that the protocol is followed Staff the clinical results telephone line, providing test results to patients as directed by the practice GPs Process appointment requests from patients in person or by telephone Provide secretarial support duties including the provision of an efficient audio and copy-typing service within the practice. This includes the appropriate lay out and accurate typing of letters, reports, patient referrals etc. Are competent users of Microsoft Office Become competent in the use of bespoke software packages including, e-RS and Accenda Gateway. Other software packages will be introduced from time to time. Training is available for all non-standard packages Sort and distribute mail both in and out, including the use of a mail franking system. This includes dealing with electronic mail coming in from hospitals Maintain adequate stocks of medical and general stationery Plan and book private medicals, ensuring that clinicians receive appropriate paperwork for review including the receipt of fees for such reports To work in accordance with written administration policies and procedures Undertake accurate filing of records, fax and photocopy as requested.Other Attend regular Patient Support team meetings To be part of the rota for extended hours cover of the administration function Ensure familiarisation with, and work in accordance with written policies and procedures so as to ensure ongoing successful registration with the Care Quality Commission Provide cover for other administration staff for holiday and sickness for which overtime will be paid Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Any other duties which may from time to time be requested by your line manager. *This list of responsibilities is not designed to be exclusive, but serves to illustrate the scope of the role. You will be required to take on additional duties appropriate to the role.