PURPOSE Keystone Property Finance is an established Buy-to-Let Lender with a strong brand identity and over 25 years experience in the UK mortgage market. We are looking for a highly motivated individual with exceptional customer service skills to join our pre-offer Case Management team. The pre-offer case manager plays a pivotal role in processing mortgage applications through the system up until the point of the Mortgage Offer. They will work closely with Sales, Risk and Underwriting teams to ensure applications are processed as quickly and effectively as possible. The ideal candidate will have experience in telephone communication, strong stakeholder management skills, an excellent communicator and a team player. We are seeking someone who is naturally curious and ambitious for personal development and learning. You will need to be proactive and efficient, with strong interpersonal skills. You should be able to work in a fast-paced environment and adapt your priorities, working as part of a team and on your own to achieve great results. Key Responsibilities People Related Tasks Build and maintain effective relationships with all new and existing clients. Act as the first ‘port of call’ with any queries on all mortgage applications from pre offer stage to offer. Ensure we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence from Mortgage brokers. Liaise with Mortgage Brokers, appraising them of the progress of specific mortgage cases and seeking to resolve any queries that arise. Liaise with the Line Manager, escalating any specific problems for discussion and resolution. Liaise with the underwriting team, ensuring that application requirements and conditions are complied with and updated. Liaise with external valuer firms to ensure valuation reports are being conducted in line with business requirements. Daily Operations Works within prescribed procedures, practices and agreed SLAs. Inputs, updates and maintains data in the system accurately reflecting the current stage of each case. Dealing with processing queries relating to each application. Manage the dashboard to monitor applications and deal with any relevant tasks. Obtaining updates on the mortgage applications to ensure that they are progressing smoothly from application to offer. Review and pre-approve valuation reports in readiness for the underwriter’s review. Review and pre-approve supplementary documents required on each application. Dealing with phone calls both incoming and outgoing, discussing application progress and requesting outstanding items Actioning emails that are received from 3rd parties such as Valuers, Solicitors and Brokers. Company Benefits Industry leading AXA backed Private Health Care with no excess. Generous Pension contributions of 4%. 25 days holiday plus bank holidays. Death in service insurance. Social events (should you wish to be sociable). Dress down Fridays once a month. Supported Training and a CPD track. Free Parking. Black Tie Christmas party and Summer Teambuilding events. Yearly salary review & bonus scheme.