Key Responsibilities
1. Work in conjunction with the Digital Learning & Platforms team to administer our Learning Management System (LMS), My Development. This includes class creation, updating attendance, data collection, reporting and uploading recordings
2. Support the team to promote and curate content in the LMS, working in conjunction with the Digital Learning & Platforms team
3. Coordinate and administer all aspects of our core skills curriculum and inductions. This includes scheduling, technology set up, gathering materials, marketing, tracking attendance, feedback and evaluation/metrics.
4. Liaise with external providers and our Finance team to administer receipt, payment and recording of invoices, including maintenance of budget expenditure spreadsheet.
5. Act as a key point of contact for external providers, liaising with them to schedule core skills sessions and L&D programmes, seminar materials, room and venue bookings and other logistics.
6. Act as a producer for virtual learning events via MS Teams, Zoom or other platforms.
7. Support with in-person events and programmes at our offices and other venues. Including meeting and greeting participants and external providers, printing materials, liaising with catering, ensuring rooms are set up correctly and attending networking dinners.
8. Support with the coordination and administration of global strategic priorities and projects.
9. Support the L&D Managers and Advisors with the coordination of learning needs analysis for practice groups and business services teams.
10. Support the promotion and communication of L&D programmes and initiatives, assisting with the design of solutions that will drive engagement.
11. Coordinate and produce insightful data and consistent metrics for learning and development programmes and initiatives.
12. Continuously develop knowledge across a broad range of learning topics and share external insights with the team.
13. Support other ad hoc activities, as required.
Essential Skills & Experience
14. Proven experience working in a similar environment such as a partnership or professional services
15. Experience working with a Learning Management System (desirable)
16. Excellent organisational skills and attention to detail
17. Communicates effectively and with confidence at all levels, both verbally and in writing
18. Confident in speaking up and sharing views and insights in group settings
19. A good working knowledge of MS packages and strong IT skills essential
20. Effective stakeholder management
21. Driven by continuous improvement and actively seeks constructive feedback
22. Proactive approach, able to take initiative and manage multiple projects simultaneously
23. Service oriented approach
24. Team player
25. Flexible and adaptable (solutions focused when faced with changing priorities)