At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition.
What you'll be doing:
* Managing a portfolio of Claims offering relevant and accurate information to every customer based on your professional expertise and training.
* Carry out investigation of claims to obtain quantum information in order to make appropriate policy and legal liability decisions.
* Recommend and action the most appropriate use of the claims management processes including MOJ, Credit Hire and using current case law to provide a cost effective settlement.
* Identify and contribute to improvement in claims processes in order to ensure optimum efficiency and ability to deliver business results.
We acknowledge and appreciate the exceptional efforts of our people in protecting what matters most to our customers. In exchange we offer a series of core and supporting benefits designed to empower our people to thrive both professionally and personally. We believe in hiring people who possess the appropriate skills and values that align with our vision. Our selection process is fair and equitable, ensuring that all candidates have an equal opportunity to join us. We are dedicated to promoting diversity and inclusion, and we actively encourage applications from individuals of all backgrounds.
Minimum Requirements:
* Experience in Motor Trade Claims up £100K is essential.
* Motor Trade Property claims experience preferable but not essential.
* Handled various claim types, i.e. theft, impact, fire, flood, liability resolution, etc.
* Sound negotiation skills and use of tactics in managing claims.
* Strong communication skills, with the ability to build great relationships based on integrity and trust.
* Passionate about working as part of a collaborative team.
* Eligibility and authorisation to work in the United Kingdom.
AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
What we offer:
* Competitive annual salary of up to £27,000
* Annual company & performance-based bonus
* Contributory pension scheme (up to 12% employer contributions)
* Life Assurance (up to 10 x annual salary)
* 25 days annual leave plus Bank Holidays
* Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
* AXA employee discounts
* Gym benefits
AXA is committed to offering a fair and inclusive experience to all candidates.
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