Location: Blended between office and home (England and Wales). Time in office negotiable
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward whoever they are, and whatever their problem.
Volunteers are at the heart of how we deliver the Citizens Advice service. There are currently 14,000 volunteers involved in the delivery, running and governance of our service. We’re currently part way through an exciting transformation programme for volunteering at Citizens Advice, working in collaboration with stakeholders across our network to adapt and evolve our volunteering offer to ensure volunteering can continue to play its fullest role in our mission.
Our volunteer recruitment transformation project is a priority work stream in the overall transformation programme. The project aims to build a more robust journey for potential volunteers through the national website via the implementation of a volunteering application system, making it easier for people to apply to volunteer and for us to efficiently direct volunteer resources to where they’re most needed within our federated service. This, in turn, will lay the foundations for us to deliver higher-profile volunteer recruitment campaigns to raise the profile of Citizens Advice as a great place to volunteer and drive up the number and diversity of our volunteer applicants. This work is more important than ever as more and more people are coming to us for help.
We’re looking for a Volunteering Systems & Recruitment Officer to support the delivery of this exciting project. Working closely with the Head of Volunteering and a Senior Delivery Manager, you’ll use your volunteering expertise to inform the successful development and implementation of the new system.
Working alongside a Senior Delivery Manager and bringing in support from expert external agency(ies) as required you’ll use your strong project management skills to support effective delivery of the remaining project phases. This includes procurement, set-up, testing and roll-out of the new system. You’ll use your excellent stakeholder engagement skills to ensure effective engagement of stakeholders across our network throughout the project lifecycle. You’ll work closely with colleagues in the Brand and Marketing team to design and develop promotional campaigns for volunteering to increase the volume and diversity of volunteer applications.
You’ll be part of a friendly, supportive and committed team with the opportunity to make a real impact on the delivery of our services at a time when they’re never more needed.
Please apply with your CV and cover letter detailing the below essential criteria
* Supporting system development and roll-out, preferably in a volunteering context.
* Excellent knowledge of good practice and customer experience in volunteering.
* Excellent stakeholder management experience and skills.
* Confident and comfortable working autonomously and developing own workload to meet agreed milestones and outcomes.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people who turn to Citizens Advice need help overcoming an obstacle in their lives from debt to evictions to trouble at work and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
Citizens Advice seeks to redeploy internal staff who are at risk or under notice of redundancy and will prioritise them in the recruitment process where necessary. If you have been confirmed as at risk or under notice of redundancy please ensure you indicate this in the at-risk box in your application.
Please note, in the event of a high number of applications, we reserve the right to close the application early.
This vacancy closes at 23.59 on the closing date.
For more information about the organisation, our values and benefits please see the following link - Information, values and benefits
Need help with your application, see our useful how to guides on the following page - Guidance notes for applicants