Surrounded by twelve acres of gardens, woodland & parkland, and endowed with stunning views across rolling Warwickshire countryside, you will find the striking Italianate-style mansion and a former Catholic chapel of Bourton Hall. Our country house boasts a wealth of history and character, with multiple reception rooms, bars and ceremony options, as well as 21 luxurious bedrooms including our gorgeous Honeymoon Suite, The Lady Bourton. Our beautiful wedding venue had its first wedding in 2020 and has been offering dream weddings ever since. Part of the Country House Weddings portfolio of hand-picked wedding venues, with more than 30 years of experience offering perfect weddings to couples, our exclusive-use, all-inclusive wedding packages take care of your wedding day from start to finish, overseen by our expert team. From specialist wedding Chefs, experienced Personal Wedding Managers and a fantastic wait team, to knowledgeable grounds teams and passionate housekeepers, our teams pride themselves on providing a top-quality service that helps make our weddings a success. What to expect from Us - We are committed to training our teams, and encourage development within the Group. We review salaries in line with our Industry and offer progression regularly. What we expect for You "The Role" - Deputy Venue Manager We like our staff to work hard and be committed To work at the venue assisting the Venue Manager and offering excellent customer service. Be calm and approachable, with an ability to lead and train a team who what to progress. Main duties: Main point of contract for the Venue, in Venue Manager absence To answer the telephone and deal with after sales and non-sales related queries promptly prior to allocation of the Personal Wedding Manager. To assist with meeting and greeting planning meetings, showarounds for future, past and existing couples. To generate and amend bulk invoices and to ensure that they are an accurate reflection of the running order and booking parameters as required. To support Planning Meetings as and when required by Venue Manager. To be responsible for ensuring running orders are produced and sent out with their relevant bulk invoice no later than 48 hours after the planning meeting ensuring that the document and associated invoices outlines the requirements of the client and their booking parameters. To ensure PWM are circulating running orders and amendments to running orders efficiently and ensuring the final copy in circulation on the wedding day outlines the final requirements of the client and their booking parameters. To be responsible for ensuring that accommodation sales are received in advance of each Event and that Accommodation sales are maximised for all events, including promoting the accommodation using photos, flyers etc. To be a key holder. To provide administrative report with Health and Safety and support to the Venue Manager for documentation (including ensuring that fire book, accident reports and RIDDOR reporting paperwork is up to date and accurate). To be a qualified First Aider within six months of commencing your employment and to administer First Aid as and when required. You will ensure the safety of the building and the people in it with a full awareness of health and safety procedures and you will operate at all times in accordance with your employer’s health and safety policy To assist with viewing appointments, general admin cover during annual leave, time off or as required by the Sales Manager. To support Open Day/Evening Events To assist, when required, with upselling as an ongoing part of the planning process in order to maximise sales values and ensure company set targets are met. To be responsible for Dinner Date evenings and to act as host for these events with the Sales Manager, Venue Manager and Personal Wedding Manager. Commitment to encouraging repeat business opportunities through the promotion of CHW membership prior to a couple’s wedding day, on the day itself and after the event. To act as Brand Ambassadors for Country House Weddings and to maintain brand consistency in all communication. To ensure that testimonials are passed to the Social Media and Marketing Executive to update testimonials on the website and across social media channels. To Assist the Social Media and Marketing Executive as required in the collection of venue photos and news. To be Personal Wedding Manager for a minimum of 12 weddings per annum (subject to the requirements of the venue)To send further deposit invoices and chase letters ensuring that payments are received on time. To liaise with the Accounts Department regarding payments received and responsibility for management and updating of debtors list and sending out the relevant payment thank you letters. Raising and issuing correct post wedding reconciliations. To be responsible for end of day reporting on the PDQ machine, ensuring payments tally and sending to Head Office on a daily basis To chase outstanding debt, in conjunction with the debt report To generate any other invoices as required, Job Types: Permanent, Full-time Benefits: Company events On-site parking Store Discounts TipJar Wagestream Octopus Electric Car Salary Sacrifice Scheme Experience: Customer Service: 1 year (preferred) Work Location: In person