IT Support Technician Our client is looking for a talented individual with an extensive technical background who are passionate about delivering exceptional customer service and enjoy problem-solving. You would have worked in a similar business for at least five years and have a growing passion for IT. Our client is an IT company based in Bedford. IT have a vast number of different clients, ranging from 1-2 person setups to 150s, with different needs and requirements. Their technicians are multi-skilled to provide exceptional support. Key Responsibilities: • Deliver high-quality remote & on-site support on various technical issues and problems. • Responding appropriately to and effectively resolving client issues, queries or incidents. • Utilise various platforms to respond, handle, and escalate issues. • You will have a 'hands-on’ problem-solving approach, solving problems within strict SLA time frames. • Take ownership of incidents assigned to you and manage them through to resolution. • Ensuring SLAs are met: time to respond, time to resolve and first-time-fix. • Application troubleshooting. • Produce and keep up-to-date documentation on client’s systems. Required skills and capabilities: • Recent experience providing IT Support in a commercial environment. • IT certifications such as MCP, CCNA CompTIA would be an advantage. • Technical on-site support. Essential individual attributes: • Good technical understanding of current leading technologies & solutions. • Ability to prioritise workloads under pressure and ensure deadlines are met. • Excellent organisation, decision-making, judgement and planning skills. • Great customer relations skills to understand client’s needs, concerns and requirements. • Process-focused. • Flexible, calm and approachable, 'can do’ attitude. • To be reliable and honest. • Ability to work well within a team, supporting other team members. • Willingness to learn and gain relevant accreditations. Experience supporting: • Microsoft 365 Administration and Troubleshooting • Desktop Operating systems inc Windows 10/11 • Office Applications • Azure AD Administration and Troubleshooting • Active Directory Administration • Windows Server Operating systems • Basic network troubleshooting. • Email Security Solutions - eg Mimecast, Symantec, Proofpoint, Microsoft Defender • Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing. • Good understanding of Network Management, Security and Configuration • Experience with network monitoring and troubleshooting tools • Wireless • Firewalls Benefits: • Excellent benefits such as pension, sick pay, and on-site parking. • Working hours will be 40 hours a week during standard business hours • 21 days’ annual leave plus bank holidays and other public holidays • Continual professional development plans • Competitive salary • Access to company vehicle • Company pension • On-site parking • Sick pay Working week: • Monday to Friday 08:30 - 17:30 • Weekend availability as and when required (paid or time in lieu) Application question(s): • How many years of IT support experience (within the last 5 years) do you have? • Do you live in the UK and can commute daily to our office in Bedford, ready to start before working hours? Education: • A-Level or equivalent (required) Experience: • IT Support service: 3 years (required and recent)