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Travel costs covered in line with Concept Housing policy
Concept Housing Association CIC have a new opportunity for a Support Auditor to join our Quality Assurance team to work collaboratively across a range of service areas.
The role
Our Quality Assurance team exists to ensure that providers of supported accommodation are meeting the required standards in line with compliance, service regulations, and policies & procedures when delivering and recording support.
As our Support Auditor, you will support and challenge service providers to ensure high-quality services are delivered consistently in accordance with contractual requirements. Accommodation is provided alongside care, and you will support or supervise to help people live as independently as possible.
The role will involve field-based working with a range of different providers to ensure that required standards are met by providing detailed feedback and training when required.
About you
1. Experience of administering and managing multiple contracts working with service providers and delivering positive performance.
2. Effective communication skills, both written and verbal, with a proven ability to influence and empower colleagues.
3. Understanding or experience of the supported housing sector.
4. Good numeracy and IT skills with experience of the Microsoft suite of products.
5. Ability to travel between sites in an efficient and timely manner and flexibility to cover other team members.
6. Demonstrable ability to work collaboratively and flexibly in a fast-paced environment.
7. Able to write reports and deliver presentations to a targeted audience.
8. Experience of working within a team to deliver projects and meet deadlines.
9. Clear understanding of the risks associated with managing a portfolio of properties.
10. Experience of managing multiple projects at the same time.
11. This is a field-based role; therefore, you are required to hold a full, clean driving licence and have access to a car for business use.
What we can offer in return:
1. Pension Scheme
2. Employee Assistance Programme
3. Flexible Working Arrangements
4. Friendly team
About Us:
Concept Housing Association CIC is a leading social housing provider in the West Midlands, committed to making a positive impact. We provide over 5,400 homes across Birmingham, Bradford, and Telford, with plans to expand to 7,200 homes by 2025. We're embarking on a transformative journey to modernise our services, invest in our people, and enhance quality and choice for our customers.
Inclusive Culture:
We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.
Additional Checks:
We undertake care and safeguarding checks for all colleagues, with two professional references required, including from your current or most recent employer. All roles are subject to satisfactory right-to-work checks.
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