Job Description
Job Title: Concierge Service Assistant\n\nContract Type: Temporary\n\nHourly Rate: £13.00 - £13.50 per hour\n\nWorking Pattern: Full Time\n\nLocation: Reading\n\nAre you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where no two days are the same? If so, we have the perfect opportunity for you!
Our client is looking for a Concierge Service Assistant and become the face of our premier concierge services.\n\nKey Responsibilities:\n\nAs a Concierge Service Assistant, your primary responsibilities will include:\n\nGreeting clients with a warm and friendly demeanour, ensuring a positive first impression.\nAssisting clients with inquiries, providing information about services, local attractions, and amenities.\nCoordinating and managing various requests, including reservations, transportation, and event planning.\nMaintaining accurate records of client interactions and requests to ensure seamless service delivery.\nCollaborating with team members to ensure all client needs are met promptly and efficiently.\nHandling customer complaints and feedback with professionalism and a focus on resolution.\nUpholding the values and standards of our concierge service at all times. \n\nWhat We're Looking For:\n\nWe are seeking candidates who possess the following qualifications:\n\nPrevious experience in a customer service role, preferably in hospitality or concierge services.\nStrong communication skills with the ability to build rapport with clients.\nA proactive and problem-solving mindset, with the ability to multitask effectively.\nExcellent organisational skills and attention to detail.\nA positive attitude and a willingness to go the extra mile for our clients.\nFlexibility to work various shifts, including evenings and weekends. \n\nIf you are ready to take on this exciting role and make a difference in our client's experiences, we want to hear from you!
Please submit your CV and a brief cover letter outlining your relevant experience and why you are the perfect fit for this position. \n\nOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.\n\nBy applying for this role your details will be submitted to Office Angels.
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