Job Title: Pension Technician
Location: Kidlington
Contract: 6-Month Initial Contract
Recruitment Agency: Service Care, recruiting on behalf of Thames Valley Police (TVP)
Contact Information:
Phone: (phone number removed)
Email: (url removed)Job Family: Business Support
Reports to: Pension Consultant
Overall Purpose of the Role:
The Pension Technician is responsible for creating and maintaining the pension records of Police Officers and Police Staff. The role involves administering pension schemes, ensuring accurate and timely payment of Police Officers' lump sums, providing consistent and correct advice/guidance, and contributing to the efficient operation of the pension/payroll department.
Key Accountability Areas:
Document Processing: Handle all documents and information related to pensions, including lump sums, refunds, and advances. Ensure compliance with Conditions of Service, Force Policies, and statutory legislation to guarantee accurate and timely payments to Police Officers/Staff. Manage electronic filing in line with data retention regulations, process pension opt-ins/outs, and update payroll systems.
Query Management: Respond to pension-related queries from Police Officers, Staff, Pension Administrators, and Pensioners. Provide guidance on incorrectly completed forms and offer advice to internal and external stakeholders. Ensure best service practices are followed through persistent and effective communication.
Record Management: Manag...