Dorset HealthCare University NHS Foundation Trust
The Trust are seeking to recruit a Team Administrator to join the Bournemouth and Christchurch Steps 2 Wellbeing team - NHS talking therapies for anxiety and depression.
The service provides a range of Step 2 and Step 3 psychological therapy options including Low and High Intensity CBT, Psycho-educational groups and Counselling.
We need a full time (37.5 hours per week) Monday to Friday Team Administrator who will be able to ensure a confidential, efficient and comprehensive administrative service is provided to the Steps to Well-being clients and staff.
The successful applicant will need to be able to work occasional evening shifts (12-8pm) on a rota basis.
Training will take place in the office, but once trained, this post can be split between home working and office cover in Tower Road, Boscombe.
Main duties of the job
This is an excellent opportunity for someone with the appropriate skills, including the ability to manage a high volume of calls, occasionally handle distressed clients and provide a high level of customer care, to join a highly motivated and committed team. The successful applicant will be enthusiastic, self-motivated and hard-working. You will have good customer care communication skills, an excellent telephone manner, attention to detail, the ability to cope with complex tasks using a database which requires input and questioning of client information and previous experience of working in a busy office environment. You must be able to work accurately under pressure, whilst remaining calm and courteous and be able to work well as part of a team.
Job responsibilities
For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.
Person Specification
Education and qualifications
* GCSE level English Language or equivalent
* ECDL or equivalent experience
* RSA 3 keyboard skills; audio typing and word processing
Skills/experience/knowledge base
* Experience of working within a similar office environment
* To show understanding of patient confidentiality
* Well developed skills in communicating effectively with clients and other professionals within and outside the NHS
* Good time management skills e.g. To be able to work to tight deadlines
* Good organisational skills and ability to organise own workload
* Must be computer literate
* Good standard keyboard skills and knowledge of Microsoft Office
* Proficient in MS Word
* Knowledge of working with spreadsheets e.g.: Excel
* Ability to maintain sustained concentration.
* Knowledge of working within a team
* Knowledge of NHS organisation and protocols
* Knowledge of databases
* Use of internet
* To be responsible for representing the Trust in a professional manner at all times and be able to demonstrate reasons for confidentiality.
* Professional manner in dealing with emotive material and challenging behaviour from clients.
* Willing to undertake further training as required by the Trust to ensure Health & Safety standards are met.
* To be adaptive and flexible when undertaking new challenges.
* Ability to work on own initiative
* Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Dorset HealthCare University NHS Foundation Trust
£22,816 to £24,336 a year p.a. pro rata for part time
Contract
Permanent
Working pattern
Full-time, Part-time, Job share, Flexible working
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