Job title: Senior Desktop Engineer
Salary: £30,000 - £33,000
Location: Ipswich
This is a full-time permanent position working 37.5-hours per week, Monday - Friday 09:00 - 17:15.
The successful candidate must be willing to undergo the client's security clearance process.
Responsibilities:
Fully site-based
Able to deal directly with clients in a friendly and highly confident manner
Troubleshooting known and unknown hardware / software issues related to desktop, laptops, workstations, peripherals, and associated accessories
Experienced with VIP support and engagement
Troubleshooting known and unknown software issues related to Windows platforms
Building and deploying PCs, patch network points, troubleshooting printer problems, supporting standard software packages, and other general IT tasks
Providing Hands and Eyes support to other teams
Processing documentation and knowledge base article management
Using the onsite call management system to update calls and close calls to specific SLAs
Perform stock control & asset management ensuring the desktops and laptops are correctly added to the database and the status updated when applicable
Essential skills / qualifications:
Knowledge of current and past Microsoft windows operating systems
Knowledge and experience with Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, Intune etc)
Experience in Windows imaging techniques (Network & Local)
Microsoft Active Directory & Azure Active Directory knowledge
Remote desktop support tools
Desktop/printer configurations
Excellent interpersonal & communication skills
Must be able to work independently and part of a team.
Experience and technical knowledge of IT, PCs / peripherals, and their architecture
Break fix, IMACs, Incidents, Projects
Experience with Ticket Management
Comfortable with liaising and working alongside 3rd Parties
Display flexibility and the ability to manage your day effectively
Desirable skills / qualifications:
ITIL Foundation
3 4 years experience supporting Windows environment
Windows certification
As an Employee you will benefit from:
Flexible benefits including, private medical and health insurance, basic cover paid by employer
Free eye test vouchers
Company pension scheme
Income protection after 6 months service should you be off work due to serious illness
23 days holiday rising by 1 day per year to max 25
Option to purchase / sell additional holiday
Life insurance
Employee Assistance Programme, free confidential advice covering a range of areas including mental health and financial support
if you have the skills required apply now
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