What you'll be doing
1. You'll work from home, traveling to meet customers wherever they are—on the streets, in temporary housing, or in their new homes
2. You'll build caring relationships with people who are likely to have been homeless for a long time. You might start with simple things like meeting for coffee to build trust
3. You'll create and deliver support plans that focus on each customer's needs and strengths, helping with housing forms, benefits, healthcare, and finding funding for basic home items
4. You'll provide complete support and, in some cases, may be your customers' helper for up to several years
5. You'll work with partner agencies to ensure your customers get all the help they need, continuing to support them even when they face setbacks
What you'll get in return
Beyond a salary of £31,350 and the chance to make a transformational difference in people's lives, you'll get:
6. 26 days annual leave per year (plus bank holidays) rising to 29 days after 3 years
7. Your birthday off as an extra holiday
8. Up to 10% matched pension contribution
9. Optional participation in an Out of Hours On-Call Manager Rota
10. Flexible benefits including the ability to buy additional leave, gym membership, Health Cash Plan
11. 'Perks at Work' giving you access to thousands of discounts
12. Access to an Employee Assistance Programme for your own wellbeing
More about you
We're looking for someone with compassion and commitment to help people who have experienced long-term homelessness rebuild their lives.
Essential:
13. Experience in housing support, social care, or community settings
14. A full UK driving license and access to your own car
15. Ability to build trusting relationships while maintaining professional boundaries
16. Good communication skills with diverse groups of people
17. Organised approach to record-keeping and casework
Desirable:
18. Understanding of the Housing First approach
19. Knowledge of mental health and addiction support needs
20. Experience working with people who have experienced homelessness
21. Familiarity with Microsoft programs
22. Ability to use strengths-based approaches that promote independence
You'll primarily work across South Gloucestershire, though you may occasionally support other areas in B&NES and North Somerset. As a home-based role, you'll have flexibility in how you organise your day around customer needs.