About this Role Are you ready to take the reins and lead our hospitality team to new heights? As our Hospitality Manager, you'll be the maestro orchestrating unforgettable guest experiences at Wycombe Swan From managing the buzz of our events, bars and restaurant to ensuring every detail is perfect, you'll be the heartbeat of our operation. If you're a self-motivated, creative leader with a passion for exceptional service and a knack for maximizing revenue, we want you Join us and make every event a showstopper, every meal a masterpiece, and every guest a raving fan. Apply now and let's create magic together Wycombe Swan - High Wycombe The Wycombe Swan in High Wycombe is one of Buckinghamshire's leading live entertainment venues with a wide array of top-quality musicals, drama, comedy, dance, family shows, one-night events, and pantomime. About You You are a self-motivated individual with a passion for exceptional hospitality. You inspire and lead a team with customer care at the core, achieving results through creativity and robust hospitality knowledge. The ideal candidate will deliver an outstanding hospitality experience, lead a team to exceed targets with a focus on customer care, and be adaptable, forward-thinking, and detail oriented. Someone that can collaborate as part of a team and work independently, to achieve and deliver our values: creativity, collaboration, excellence, and respect. Passion for theatre / live entertainment Hands-on bar and waiting experience within a busy hospitality service environment. Proven experience as a successful supervisor, leader and motivator of a busy hospitality team. Proven experience of successfully delivering a high standard of customer service within a quality hospitality operation. A working knowledge and understanding of current Food Hygiene and Health and Safety legislation, rules and regulations. KEY RESPONSIBILITIES Management of the Front of House and hospitality operations including the events, bars and restaurant, to ensure they are delivered to the highest standards of presentation and quality by adopting a hands-on approach to all aspects of operational responsibility, undertaking floor duties as a matter of routine. Actively lead food and beverage service ensuring the guest experience is positive. Maintain a constant management presence throughout key service times and proactively drive sales through excellent leadership. Act as Duty Manager for the building on a rota basis, working evenings, weekends and bank holidays. Assist the General Manager in ensuring staffing levels are always appropriate to meet business and service requirements. Maximise income generating opportunities through a variety of methods including but not limited to effective merchandising, impulse buy opportunities and product relevant to the audience and customer type. Lead the Hospitality team ensuring they score highly on all environmental health audits, food safety audits, and meets the requirements of the companys food safety management system. Where required, proactively promote, sell and facilitate show-rounds for spaces to deliver increased sales and events to new and existing customers and corporate clients. To understand and have an excellent knowledge of managing all current Health & Safety legislation, licensing regulations and Food Hygiene legislation. Alongside the Events Coordinator effectively plan and execute events including all preparations, forward planning and room setting and the subsequent break-down and clear-down of each of event. For You Discounted theatre tickets Training and development plans Hundreds ofsavings across retailers withTE&ME Flexible hours Access to mental health resources And much more Eligibility criteria applies AMRT1_UKCT