Job summary Location: Across sites, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust (frequency of visits to each site, to be agreed locally) Ensure that the Trusts operates a consistent, cost effective and efficient temporary staffing and service, which is fully compliant with Trusts, national and local policy requirements, professional standards and supporting the delivery of high quality and safe care for patients on a Trusts wide basis. Responsible for ensuring appropriate staffing establishment is in place, monitoring performance of bank fill, reducing agency activity and spend and highlighting any areas of risk subsequently forming action plans to deliver recommendations around efficiencies and improvements. You will need to work closely with operational management, rostering, medical staffing, and recruitment teams to achieve this. Ensure that effective mechanisms are in place to provide temporary recruitment solutions that meet the needs of services, including bank and agency (including Locum) recruitment. Contribute to the contract management of the Master Vendor arrangements with outsourced providers and suppliers of key services within areas of responsibility. The post holder will manage the day-to-day operations to ensure the smooth delivery of the contract and escalate as required KPI information impacting on performance. Responsible for leadership and management of the Temporary Staffing Team. Responsible for day-to-day delivery these services. Main duties of the job Work in partnership with the Workforce Planning and Information and Roster Teams to ensure that systems, processes, and management information are effective and robust allowing the collation of information as required for external and internal reporting requirements. To develop recruitment and selection processes which focus on attracting and selecting the most competent and highly skilled candidates, paying due attention to the Trusts values, and the importance of reflecting the communities that the Trust serves and partners with. To be responsible for the programme delivery including drafting business cases and/or bids for external funding. To ensure the Trusts fulfil national and local workforce information requirements in line with the GDPR, Data Protection Act and Freedom of Information Act within statutory or other deadlines. About us Our vision for Single Corporate Services Isle of Wight NHS Trust (IWT) and Portsmouth Hospitals University NHS Trust (PHU) have a shared vision of a single corporate service across our two organisations, supported by a single set of identical systems and processes, under joint leadership, to drive significant efficiencies, improve employee experience, and return time to patient care. This vacancy is part of the Single Corporate Services Division. The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally. Please see attached Single Corporate Service summary document for further information. Date posted 06 January 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year per annum pro rata Contract Permanent Working pattern Full-time Reference number 470-24-0047-COR-A Job locations St Mary's Hospital Parkhurst Road Newport PO30 5TG Job description Job responsibilities Specific Core Functions Ensure that the temporary staffing processes follow the Recruitment and Selection policy and comply with Equality, Diversity and Inclusion legislation and best practice Lead on monitoring operational KPIs for internal bank and external temporary staffing providers, such as available skills and competencies, real time current & upcoming fill rates, bank vs agency ratios, recruitment levels and turn around and response times for queries and complaints. Analyse retrospective and predict future performance and assist in formulating plans to correct and improve future performance. Where KPIs are not being met, escalate, and make recommendations on strategies for correction and improvement Align teams to support the reduction on the reliance of Premium Spend Agency/Locum staff Lead on the implementation, development and continued use of the Bank staff system. Ensuring that the system is being used to its full potential to ensure that the temporary staffing needs of the organisation are met Lead on the recruitment of bank and locum workers to meet the flexible resourcing needs of the organisation To provide line management to all workers registered with the Staff Bank, deal with issues of conduct, capability, and complaint as appropriate and if it is deemed that an investigation is required including the relevant senior representative in the process, as laid out in the bank code of conduct Ensuring that all Temporary workers are compliant with the necessary mandatory training to meet with Trusts policies The post holder will ensure that all workers in the Staff Bank are multi-skilled across units to enable the timely, appropriate, and effective deployment of Bank Staff across the Trusts Lead on the procurement, implementation, and productive partnerships with recognised Framework agencies incorporating the on-going contract management/management information from master vendors Provide accurate and timely reporting on key indicators of performance against the Trusts resourcing strategy, plans and agreed service levels. This will include analysis of available resource and skills, time to fill shifts and fill rate, use of temporary and agency staff/locums at Trusts, Divisional and Service level Day to day contract management of external temporary staffing providers to ensure they are providing optimum service delivery and liaise with Trust Operational Management to resolve any issues. Ensure all agency usage is Framework compliant and in adherence to NHSEI guidelines, adherence to capped Bank and Agency rates, and compliance with Direct Engagement rules Contribute to operational plans which require higher levels of workers e.g., summer period to ensure that increased capacity is available via bank and agency workers are booked in a timely manner to meet demands Proactive engagement with other Temporary Staffing Managers across HIOW, Region and NHSE&I to share knowledge and discuss best practice and consider and implement viable solutions within the internal function for all staff- groups Responsible for ensuring effective systems are in place to allow booking, reporting, escalation of shifts in line with Trust sand national standards In conjunction other undertake planning of recruitment campaigns to engage bank workers and increase capacity on the bank for both medical and non-medical staff groups First point of escalation for any concerns/complaints raised about Temporary Staff /Outsourced service provider. To support and lead delegated projects and/or programmes of work as directed by the Temporary Staffing Manager ensuring timely delivery in line with programme objectives, milestones, key performance indicators and deliverables. Please note your application may be transferred to the Portsmouth Hospitals University NHS Trust Applicant Tracking System (ATS) if you are selected for an interview. Job description Job responsibilities Specific Core Functions Ensure that the temporary staffing processes follow the Recruitment and Selection policy and comply with Equality, Diversity and Inclusion legislation and best practice Lead on monitoring operational KPIs for internal bank and external temporary staffing providers, such as available skills and competencies, real time current & upcoming fill rates, bank vs agency ratios, recruitment levels and turn around and response times for queries and complaints. Analyse retrospective and predict future performance and assist in formulating plans to correct and improve future performance. Where KPIs are not being met, escalate, and make recommendations on strategies for correction and improvement Align teams to support the reduction on the reliance of Premium Spend Agency/Locum staff Lead on the implementation, development and continued use of the Bank staff system. Ensuring that the system is being used to its full potential to ensure that the temporary staffing needs of the organisation are met Lead on the recruitment of bank and locum workers to meet the flexible resourcing needs of the organisation To provide line management to all workers registered with the Staff Bank, deal with issues of conduct, capability, and complaint as appropriate and if it is deemed that an investigation is required including the relevant senior representative in the process, as laid out in the bank code of conduct Ensuring that all Temporary workers are compliant with the necessary mandatory training to meet with Trusts policies The post holder will ensure that all workers in the Staff Bank are multi-skilled across units to enable the timely, appropriate, and effective deployment of Bank Staff across the Trusts Lead on the procurement, implementation, and productive partnerships with recognised Framework agencies incorporating the on-going contract management/management information from master vendors Provide accurate and timely reporting on key indicators of performance against the Trusts resourcing strategy, plans and agreed service levels. This will include analysis of available resource and skills, time to fill shifts and fill rate, use of temporary and agency staff/locums at Trusts, Divisional and Service level Day to day contract management of external temporary staffing providers to ensure they are providing optimum service delivery and liaise with Trust Operational Management to resolve any issues. Ensure all agency usage is Framework compliant and in adherence to NHSEI guidelines, adherence to capped Bank and Agency rates, and compliance with Direct Engagement rules Contribute to operational plans which require higher levels of workers e.g., summer period to ensure that increased capacity is available via bank and agency workers are booked in a timely manner to meet demands Proactive engagement with other Temporary Staffing Managers across HIOW, Region and NHSE&I to share knowledge and discuss best practice and consider and implement viable solutions within the internal function for all staff- groups Responsible for ensuring effective systems are in place to allow booking, reporting, escalation of shifts in line with Trust sand national standards In conjunction other undertake planning of recruitment campaigns to engage bank workers and increase capacity on the bank for both medical and non-medical staff groups First point of escalation for any concerns/complaints raised about Temporary Staff /Outsourced service provider. To support and lead delegated projects and/or programmes of work as directed by the Temporary Staffing Manager ensuring timely delivery in line with programme objectives, milestones, key performance indicators and deliverables. Please note your application may be transferred to the Portsmouth Hospitals University NHS Trust Applicant Tracking System (ATS) if you are selected for an interview. Person Specification Qualifications Essential Educated to degree level or equivalent specialist knowledge Appropriate professional registration Experience Essential Experience of working within a HR department to include basic HR administration and to provide advice on policies and procedures Experience of using paper and electronic filing systems Experience of inputting data into information systems Experience of relating the service context and implications of the data to robust but relevant interpretation or recommendations Experience of analysing & responding to complex queries Experience of collating and analysing statistical information and presenting results to non-statistical professionals Skills & Knowledge Essential High standard of computer literacy with good keyboard skills Ability to communicate effectively by telephone, particularly in giving instruction on the use of systems Ability to communicate effectively in person, dealing with callers to the department who may be distressed and / or upset. Person Specification Qualifications Essential Educated to degree level or equivalent specialist knowledge Appropriate professional registration Experience Essential Experience of working within a HR department to include basic HR administration and to provide advice on policies and procedures Experience of using paper and electronic filing systems Experience of inputting data into information systems Experience of relating the service context and implications of the data to robust but relevant interpretation or recommendations Experience of analysing & responding to complex queries Experience of collating and analysing statistical information and presenting results to non-statistical professionals Skills & Knowledge Essential High standard of computer literacy with good keyboard skills Ability to communicate effectively by telephone, particularly in giving instruction on the use of systems Ability to communicate effectively in person, dealing with callers to the department who may be distressed and / or upset. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Isle of Wight NHS Trust Address St Mary's Hospital Parkhurst Road Newport PO30 5TG Employer's website https://www.iow.nhs.uk/ (Opens in a new tab)