TITLE: Ticketing and Reception Services Assistant
DEPARTMENT: Box Office and Reception
RESPONSIBLE TO: Ticketing and Reception Services Manager
HOURS: Casual
PAY: NMW
Purpose of Job:
To work in our box office and reception. To sell tickets face-to-face for all our concerts throughout the year and to deal with ticket-related enquiries. To be the first port of call for all Guildhall-White Rock Theatre enquiries, providing information, direction, and a first-class customer service response in line with the venue’s operational values.
Principal Responsibilities:
1. To process tickets from a range of sources including in-person, post, telephone, and online requests in a courteous and professional manner and ensuring that accurate customer data and information is captured onto the Eventim Box Office system.
2. To act as the first point of contact when people enter the White Rock Theatre, to provide a warm welcome and to perform general reception duties.
3. To have detailed knowledge of the activities in the building in order to respond and assist with enquiries on all White Rock offers and events. Strong sales skills are required in selling these products/offers.
4. To support marketing and administration with information gathering, data collection, and the distribution of information to clients and customers. To support teams in the promotion of the venue’s events and spaces.
5. To be part of the wider ‘Team White Rock’. To work with colleagues across departments showing support and aiding in problem solving when required.
Other:
The nature of the work undertaken by the post holder will require flexibility to meet the needs of the department and the business. This will include evenings and weekends. Good oral and written skills are essential, and post holders must be willing to work flexible and unsociable hours.
Finance: Cash handling
Location: The post holder will be located at the White Rock Theatre, Hastings.
Person Specification:
This acts as selection criteria and gives an outline of the type of person characteristics required to do the job.
Experience:
* Essential: Demonstrable experience & knowledge of working on a busy reception or in a customer-facing role.
* Demonstrable experience of working in an environment where good customer care is prioritised.
* Desirable: Experience of selling tickets.
* Previous experience in working in a 5-star customer-facing environment.
Skills/Abilities:
* Essential: Excellent communication skills (oral and written).
* An ability to assess and respond to people and a wide range of customer-based issues and situations, remaining calm and professional while dealing with and prioritising numerous duties.
* Good sales skills, ability to up-sell, to use initiative, and to promote the venue's products.
* An ability to present a calm and friendly exterior to the customer and client at all times.
* Good ICT skills, especially in Word, Excel, and Access.
* Confidence in numeracy.
Education & Training:
* Essential: I.T. Training, Customer Service experience.
* Desirable: NVQ qualification, Customer service training.
Group Interviews: will be held on 2nd October 2024.
Pay: £8.60-£11.44 per hour
Expected hours: 0.1 – 40.00 per week
Schedule:
* Monday to Friday
* Weekends only
Work Location: In person
Application deadline: 29/09/2024
#J-18808-Ljbffr