Role Overview Emergency Call Handling: Expertly manage medical emergency calls and incidents, responding professionally and swiftly to alert Incident Responders across sites. Fire Alarm System Management: Handle fire alarm notifications and mobilise the on-site Fire and Rescue Service efficiently. Aerodrome Emergencies: Notify and mobilise resources for aerodrome emergencies. Agency Coordination: Mobilise County Fire and Rescue Service and other agencies as needed or per SOPs. Out-of-Hours Emergency Calls: Handle emergency calls for customers and other business areas during out-of-hours. CCTV Vigilance: Perform regular camera checks with a focus on accuracy and vigilance. Report any camera faults promptly. Incident Investigation: Conduct thorough investigations for on-site incidents using CCTV and access control software. Ensure quality and timely presentation of information. Training and Flexibility: Be open to undertaking new training across SOC functions to meet customer and workload demands. Ad Hoc Duties: Carry out additional tasks as requested by your Supervisor/Manager. About the Role Join Our Team as a CCTV/Fire Control Operator in Broughton Looking to make a real impact in security and emergency response? We're hiring dedicated CCTV/Fire Control Operators to ensure safety and security in Broughton. Why Join Us? ✅ Guaranteed Hours: Enjoy stability with 42 hours per week. ✅ Career Growth: Develop your skills in a dynamic, professional environment. ✅ Meaningful Work: Be at the heart of protecting our community. ✅ Team Spirit: Work alongside a collaborative, supportive group of professionals. Shift Patterns: Flexible options to suit your lifestyle. Be the difference that matters Ready to take on this exciting opportunity? Apply now and help us create a safer tomorrow ♀️ Essential Skills Right to work in the UK, 5 year checkable history and pass a high level of security clearance SIA frontline licence and CCTV licence Full UK Driving Licence Basic first aid certification 1 - 2 years experience of working in a Security Operational Centre role Advanced computer skills Ability to be an effective team member and able to multi-task Considerable knowledge of security operations and procedures Ability to write routine correspondence, including logs and reports Excellent organisational, customer service and communication skills Handle projects responsibly and have a flexible approach