Senior CRM Manager - Retention Marketing Agency (eCommerce brands) London - Hybrid £55,000 to £60,000 An exciting opportunity to join a scaling Retention Marketing Agency in London They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They are now hiring for a brand new role, a Senior CRM Manager, to lead and manage their high-tier email clients. This role will suit experienced CRM Manager from an eCom brand or someone who has worked for an agency on their top tier email clients. About the Role: Strategic lead for 4-5 key accounts within the agency Build strong relationships and be your clients key POC Project manage and delegate to a small creative & implementation team Report back to your clients on person and strategy and lead the communication Work closely with third-party software to analyse and report on performance Attend and host workshops to upskill CRM Managers About You: eCommerce experience is essential Advanced Klaviyo experience Experience putting together advanced customer journeys for mid-tier brands Very comfortable with data analysis - Google Analytics, Klaviyo custom reports Strong relationship building skills/client management experience Experience managing brands turning over £10M annually or over 1M subscriber list Benefits: Apple Mac Laptop Training & Development budget Career progression opportunities Flexible working environment - 2 days in office