Working Hours: Monday-Friday on a rota basis, hours between 8am-8pm (37.5 Hours)
Salary: £24,000 p/a
MJ Quinn currently has an exciting opportunity for a Jeopardy Coordinator to join the business. This position will be based in our Head Office in Knowsley, Liverpool, working 40 hours between 8am-8pm Monday to Friday.
Responsibilities of the role:
* Allocation of work to field teams
* Allocate and jeopardy manage the work stack to help deliver efficiencies in the operation and maximise the bottom-line contribution
* Deliver inbound and outbound call metrics and maintain service level agreements
* Prioritise on the day work stack and allocate effectively to deliver client metrics
* Operate a duty of care function for field personnel
* Deal with requests via inbound calls within a timely manner and observe daily KPIs
* Monitor all upholding queues and identify potential conversions
What are we looking for:
* Experience in a similar role
* Excellent communication skills and a good telephone manner
* Customer service experience – dealing with engineers is preferred but not essential
* Good level of IT skills with experience working on Microsoft 365
Benefits packages:
* Competitive salary
* Medicash Scheme
* Pension Scheme
* Gym & Retail Discounts
* X2 Life Assurance
If you have similar experience and are looking for a new challenge, we would love to hear from you!
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