Salary: £30,675 - £31,987 per year
Contract Type: Permanent
Position Type: Full Time
Hours: 37 hours per week
Advert
Based at Underwood Road Depot, Paisley, you will undertake a wide range of Business Support tasks supporting operational areas of Underwood Road Depot.
Main duties include:
1. Administering and monitoring daily work schedules for employees utilizing an automated work scheduling system;
2. Accurately progressing jobs within appropriate databases;
3. Processing documentation for weekly payroll deadlines;
4. Liaising with tradespersons, trade supervisors, and customers on all repairs related matters.
You must have previous experience in a customer environment, including:
1. Dealing with customers on the telephone;
2. Working to deadlines in fast-paced reactive environments;
3. Maintaining and accurately recording information on databases and spreadsheets;
4. Providing statistical information;
5. Liaising with internal and external agencies.
You must possess decision-making skills and be able to effectively organize and prioritize workload as the situation dictates. Additionally, you must demonstrate the ability to process information effectively.
You should also have experience using various standard computer software packages and be proactive in resolving problems and suggesting service improvements.
An SVQ level 3 or equivalent in Administration or another relevant subject is desirable.
It is also desirable that you have worked within a trade-based operational setting and have experience working with an automated work scheduling system and monitoring daily work schedules within a multi-trade organization. A flexible approach to work is essential.
If successful, you will be required to undertake a Disclosure Scotland check; the level of check will be determined by the duties of the post. For further information regarding the Disclosure Scotland checks, please visit www.disclosurescotland.co.uk.
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