You know what a high performing claims operation should be like and to you, the fundamentals are the same regardless of the insurance product.
And that’s great because this job is all about Travel.
So whether you’ve got Travel Insurance experience already or it’s another string to add to your bow, either is fine.
But be rest assured, working for this large insurer there are plenty of opportunities for development.
Even on an international basis.
You know when people join here, they rarely leave. And if they do, it’s for an internal move or to retire!
You’re probably working within an MGA or insurer already.
Or, you’re a Contact Centre Operations Manager looking after a claims team externally and you’d like to make the move in-house.
Either or, you know all about NPS scores, setting the right KPI’s and team targets, managing SLA’s, handling high level complaints, monitoring performance, workloads and all things people development focused.
Leadership is important in this role and it’s important to you.
With the Travel industry booming, this department of 60, with 4 direct reports need strong direction and leadership.
From the office in Birmingham 3 days, home from 2 days.
And you get a kick out of seeing your team develop through your coaching and mentoring.
Which is exactly where you come in.
You know all about claims handling processes from an op’s perspective. And your strong leadership skills have always helped make it a success.
You know how to get the best out of people, it’s something your truly passionate about.
Your current employer’s loss is this large insurer’s gain!
So what do you do next?
Send me a message, give me a call on 07825550509 or send me your CV at anna@als-recruitment.com.
Everyone will get a response.
Salary: Up to £60,000+pa + Benefits Package
Location: Hybrid, x3 days in Birmingham and x2 days from home.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Staffing and Recruiting
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