Salary
£27,216 pro rata per annum
Location
Newton Abbot
Workplace
Office based
Contract
Fixed term contract, until 31 July 2025
Hours per week
22.5
How to apply
Interviews will take place on 18 September 2024.
About the role
We are inviting applications for the role of Generalist Adviser (22.5 hours per week).
Salary: £27,216 pro rata per annum, plus 4% employer’s pension contribution.
28 days holidays including bank holidays per annum pro rata.
Based at: Newton Abbot office.
Contract: Fixed term to 31 July 2025.
Reporting to: Advice Services Manager.
This post aims to increase our remote service delivery capacity, providing generalist advice focused on practical cost-of-living crisis support. It will concentrate on delivering advice via channels other than face to face. Delivery can be by phone, email, web chat, or video, but a minimum of 60% of all contacts must be delivered by phone.
We are looking for an experienced, organised, and proactive adviser, with good IT literacy and excellent communication skills to:
1. provide support and advice on a full range of Citizens Advice enquiry areas;
2. resolve enquiries, signposting if appropriate;
3. work effectively with local partners, to achieve the best outcomes for clients.
Remote working may be considered for the successful candidate after a successful induction period.
Applications should be completed with reference to the job description/person specification and notes for applicants, and submitted with an equal opportunities monitoring form. Please email your completed application to jobs@citizensadviceteignbridge.org.uk.
Applications must be received by 12:00 noon on Monday 14 October 2024. Interviews will be held on Friday 18 October 2024. To discuss this opportunity further, please contact Vincent Willson at vincent.willson@citizensadviceteignbridge.org.uk.
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