If you have technical service/installation experience and are looking to step up into a specialised role in advanced cutting-edge technology, read on: Start your new career with The Lava Group. We are looking for a Field Technical Engineer to join our growing team. At the Lava Group we are committed to transforming lives. By harnessing the power of technology, we create safer and secure environments which foster positive relationships, collaboration and provide opportunities for meaningful change. Our Vision To transform the lives of 100 million people by 2031. Our Purpose Putting the people in technology. Our Vision is to be recognised as the global leader in safer custody technology. With passion and expertise we are working towards transforming the future of prisons and the lives of 100M people. The Role Main Duties As a key member of the Operations Team you will install, configure, test, maintain and support our systems at customer sites, including hardware, software, cabling configuration and testing. You will provide a quality on-site and remote technical support service to internal and external customers, follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved. You will take a pro-active approach to support, implementing contingency procedures to improve service. You will contribute to the ongoing development of both existing and future products. As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation. Carry the support phone on an agreed rota basis and provide out of hours assistance to staff, customers and strategic partners. Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products Work with the Operations Manager to ensure the successful implementation of key projects. Excited by technology you will keep up to date with current and future technology that Lava Group could exploit. You will mentor, encourage, and facilitate the development of others in the team. The Individual Preferably a time served apprentice with 1-2 years experience in a field service / Installation role, ideally within the Electronics or Fire & Security service industries. A multi-talented individual with cross-disciplinary interest and experience. Possess a mix of IT and engineering skills. Computer literate (essential) with experience of PC based support tools. Logical, methodical thinker with creative problem-solving ability. Positive team player with the ability to work alone using own initiative. Able to effectively prioritise own workload. Flexible and adaptable to change. Able to keep calm and work well under varying pressures. The Reward Competitive Salary. 30 days holidays. Pension. Private Healthcare Evolve Development Programme 2 hrs per week for personal development, 2 hrs per week for physical/mental wellbeing. Training and Development as required for the role. Essential Full clean driving license essential. Role requires successful application for full security clearance. Prepared to work flexible hours to meet business needs. Prepared to occasionally travel within UK and Ireland. We value people, optimism, and no limits thinking If you want the challenge and believe you help us to achieve our vision, then we want to hear from you. Please submit CV by clicking Apply below. No Recruitment Agencies please.