Admissions Hospitality Assistant - part time
The Admissions Hospitality Assistant plays a vital role in creating a warm and engaging experience for prospective students and their families. This position is responsible for coordinating campus visits and events, providing front-desk support, and managing key administrative tasks to ensure smooth daily operations. With a focus on hospitality and customer service, the Admissions Hospitality Assistant fosters a welcoming environment while supporting the broader goals of the Office of Undergraduate Admissions. This role requires strong organizational skills, attention to detail, and the ability to thrive in a fast-paced, dynamic setting.
Position Details
Position Title: Admissions Hospitality Assistant - part time
Position Type: Staff
Time Status: Part-Time (20 hours per week, Mon.-Fri. from 1pm - 5pm)
Annual Hours: 1040
Work Dates: July 1 – June 30
Campus: Main Campus (Grantham)
Minimum Qualifications
Education Required: High school diploma.
Education Preferred: Associate’s or Bachelor’s degree in hospitality management, business administration, communications, or a related field.
Experience Required:
* At least one year of experience in customer service, hospitality, administrative support, or event coordination.
* Experience handling front-desk responsibilities, answering phones, and managing schedules.
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Teams) and ability to learn new software quickly.
Skills Required:
* Strong interpersonal skills with the ability to create a welcoming and professional environment.
* Excellent verbal and written communication skills for empathetic engagement with prospective students, families, and campus partners.
* Ability to handle visitor inquiries with professionalism, accuracy, and enthusiasm.
* High level of cultural competency and ability to engage with diverse populations.
* Exceptional attention to detail and ability to manage multiple tasks simultaneously.
Primary Duties
* Hospitality & Front Desk Management:
o Serve as a point of contact for visitors, ensuring a warm, professional, and engaging experience.
o Manage and maintain a high-quality guest reception area.
o Efficiently handle incoming phone calls and inquiries.
o Oversee and coordinate daily mail processing and supply orders.
* Campus Visits & Event Support:
o Assist in scheduling, coordinating, and tracking prospective student visits.
o Provide administrative and logistical support for all visits and events.
* Admissions Office Administration:
o Maintain and manage the master daily schedule for Admissions team members.
o Monitor office equipment and supply needs.
Special Working Conditions
Some UPS packages may require light lifting of boxed materials (20 lbs.).
Diversity Commitment
Messiah University’s commitment to diversity and inclusive excellence draws inspiration from its mission to educate men and women toward maturity of intellect, character and Christian faith. Candidates should articulate why diversity and inclusive excellence matter to them as persons of faith as well as in their profession.
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