Overview Are you an experienced Operations Manager ready to take the next step in your career? We’ve teamed up with a leading property management firm to offer an exciting opportunity as the Operations Manager for a prominent retail destination. Your responsibilities will be: Lead Operations : Manage daily Centre operations, ensuring high standards in both hard and soft services with a focus on slick contractor management and engagement. Team Development : Empower, motivate, and develop the operational team to deliver excellent service, working together to drive a one team ethos. Stakeholder Engagement : Serve as the main point of contact for internal and external stakeholders, including tenants, landlords, and local authorities, ensuring effective communication and addressing concerns promptly. Key objectives: Health & Safety & Environmental Compliance : Ensure adherence to all statutory and best practice procedures for Health & Safety (H&S) and Environmental management. Contractor Management : Oversee contracted service teams (Soft Services, Hard Services, and Vertical Transportation) through their managers. Budget & Service Charge Management : Manage operational budgets and support the Destination Director in preparing the annual service charge. Service Delivery : Ensure that Maintenance, Security, Cleaning, H&S, and Service Charge provisions meet performance standards and stay within budget. Car Park Income/Expenditure Management : Monitor and control income and expenses from the car park, including cost justification and forecasting. The right candidate will have: Strong Leadership Skills : A proven leader with expertise in empowering, communicating, and motivating teams, with a background in customer-facing roles, ideally in shopping centres. IOSH or NEBOSH accreditations. Contractor Management : Skilled in managing contractors across both hard and soft services Budget Management Experience : Proficient in managing budgets, ideally with experience in service charge management. What you get back: To be an integral part of the senior leadership team's succession planning A primary role in the senior leadership team The opportunity to be part of a transformative experience The chance to make a significant impact on yourself and others Location: Southampton Salary: Very competitive If you are interested in learning more, please reach out to Jessica Hinbest on: jessicaandersenjames.com OR 07380 318072