Tenant support officer

We are currently recruiting on behalf of a charity based in Birmingham which provide a variety of services for older people. They are recruiting for a Tenant Support Officer on a permanent full-time basis covering supported housing services on the outskirts of Birmingham.

The role is 35 hours per week, Monday-Friday paying £21,840 per annum to increase to £24k in April 2025. The successful candidate must have a clean driving license and access to their own vehicle and undergo an enhanced DBS check.

Day to day duties will include:
 Manage supported housing services for older tenants ensuring full occupancy and quality service delivery
 Communicate effectively with teams to ensure consistent service across all schemes
 Support tenants in fostering a sustainable and inclusive community environment
 Administer building maintenance and management per organizational policies
 Assist tenants with support planning to maintain independent living
 Provide rent account guidance and benefits advice
 Identify and address tenant support needs creating and reviewing support plans
 Conduct regular welfare checks and provide emergency support when needed
 Assist with property allocations tenancy agreements and affordability checks
 Welcome new tenants ensuring they understand the scheme's facilities and systems
 Monitor contractors and report repairs per health and safety standards
 Perform building inspections and risk assessments regularly
 Encourage tenant participation in social and community activities
 Supervise cleaning maintenance and gardening services for the scheme
 Address safeguarding concerns promptly prioritizing tenant well-being
 Liaise with alarm service staff regarding tenant safety and assistance
 Facilitate tenant meetings promoting involvement in scheme management
 Address antisocial behaviour through mediation and resolution strategies
 Manage end-of-tenancy procedures including legal and financial matters
 Attend required training and pursue housing qualifications if necessary
 Perform other duties as directed to ensure the effective management of the scheme