Job summary This role is focussed around spending time with our service users and as such it is a privileged role that gives you the opportunity to make a real difference to peoples lives. The role will support the multi-disciplinary team to delivery individualised care packages to a small group of service users with both mental health needs and/or a learning difficulties, who are either stepping down from low secure and locked rehabilitation placements or who are local service users requiring assessment and treatment for their enduring mental ill health. The aim of the post is to support recovery, independence, quality of life and well-being, through instilling hope and optimism in every service user so that they can reach their full potential. Main duties of the job To develop knowledge and understanding of the lived experience of people in your care so that you can provide the right support that will meet their own identified needs for recovery. To advocate for your service users so that they are at the forefront of designing their own mental health care and support and so that their voice is heard at all levels. To develop supportive and caring relationships with individual service users and to provide daily support through encouragement, understanding and motivation. To deliver prescribed 1:1 and group interventions within the scope of the support plan, with care and compassion, this may include but this list is not exhaustive: I. Budgeting, benefits and welfare rights II. Diet, exercise and well-being III. Planning, shopping and cooking of meals IV. Education, occupation, training and development V. Healthy lifestyle, healthy choices VI. Activities of daily living VII. Administering of oral medication VIII. Rest, relaxation and vocation About us Hello We are Navigo. We look after North East Lincolnshire's mental health and well-being, an award-winning social enterprise that provides mental health services to the NHS and beyond. The whole basis of our work is to deliver services that we would be happy for our own family to use. We offer a range of mental health services, including acute and community facilities as well as specialist support such as outstanding older adults inpatient services, rehabilitation and recovery community mental health and an outstanding specialist eating disorder facility. Ranked as one of the top UK companies to work for, we feature in the Best Companies top 100 large company list. As a social enterprise, we do things a little bit differently and have also developed income-generating commercially viable businesses that provide training, education and employment opportunities including Grimsby Garden Centre. Working at Navigo is not like working anywhere else. Lots of places say that, but we really mean it. We like to work with forward-thinking people who want to make a difference. Come and Join us Please note: Whilst we value all applications, if we believe an application to be AI generated, we will use a checking tool and may reject any application that has been automatically generated. Should you require any assistance in completing this application due to a disability or other needs please contact navigo.recruitmentnhs.net Date posted 10 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year on an as and when basis only Contract Bank Working pattern Flexible working Reference number B9816-25-0001 Job locations Springboard Cromwell Road Grimsby DN37 9LN Job description Job responsibilities JOB ROLE To develop knowledge and understanding of the lived experience of people in your care so that you can provide the right support that will meet their own identified needs for recovery. To advocate for your service users so that they are at the forefront of designing their own mental health care and support and so that their voice is heard at all levels. To develop supportive and caring relationships with individual service users and to provide daily support through encouragement, understanding and motivation. To deliver prescribed 1:1 and group interventions within the scope of the support plan, with care and compassion, this may include but this list is not exhaustive: I. Budgeting, benefits and welfare rights II. Diet, exercise and well-being III. Planning, shopping and cooking of meals IV. Education, occupation, training and development V. Healthy lifestyle, healthy choices VI. Activities of daily living VII. Administering of oral medication VIII. Rest, relaxation and vocation You will be expected to increase your knowledge in one of the elements of recovery above to support senior staff to deliver specific interventions. To provide daily updates to senior staff of individuals mood, behaviour, interaction, motivation and mental health so that plans of care can be reviewed accordingly. Sensitively support individuals with activities of daily living with the goal to enhance these essential living skills. To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis. Help identify early signs of relapse by monitoring the services user progress, level of functioning and mental state and alert the appropriate staff involved in the persons care. To support the service user to integrate into the local community to enable them to feel a sense of purpose and community. To maintain informative electronic records as required. To undertake such other duties as may be determined from time to time within the general scope of the post. Be able to work flexibly within the different elements of the rehabilitation pathway when required. CODE OF CONDUCT As a support worker you are accountable to NAViGO for your conduct and you must: Always act in a manner to promote and safeguard the interests and well-being of service users, their families, your colleagues and NAViGO Report any concerns you may have in relation to the conduct of other staff, any adverse treatment of our service users and anything that may compromise the quality of the care that we provide Work in collaboration with your colleagues to ensure the delivery of high quality, safe, compassionate and effective care Acknowledge any limitations in your knowledge and competence, declining any duties or responsibilities unless able to perform them in a safe and skilled manner Maintain and improve your knowledge, skills and abilities to practice competently, undertaking further training if required Strive to improve the quality of the care you provide through evidence of compliance with statutory, mandatory and service specific training to support your Continuing Professional Development Ensure that no act or omission on your part or within your sphere of responsibility is detrimental to the interest, condition or safety of our service users or your colleagues Work in an open and co-operative manner with other members of the team, service users and their families to promote independence whilst recognising and respecting their involvement in the delivery of care Recognise and respect the uniqueness and dignity of each service user and respond to their need for care while upholding and promoting equality, diversity and inclusion Avoid any abuse of your privileged relationship, maintaining appropriate boundaries with service users and colleagues Respect and maintain all confidential information concerning service users obtained in the course of your work, except where non-disclosure would be detrimental to the service users well-being Report in a correct manner, to an appropriate person or authority where it appears that the health, safety or welfare of individuals is at risk or where practice may compromise standards of care. PHYSICAL EFFORT The post holder may be required to drive a motor vehicle on a daily basis and assist Service Users with practical and leisure tasks eg. Carrying shopping, encouraging and partaking in sporting activities and may be required to assist with cleaning and other household matters in collaboration with the Service User, and elements of personal care. The post holder will be expected to spend periods of time at a desk of computer workstation inputting information into the electronic clinical record. The post holder will be expected to work a shift pattern over a twenty four hour period including weekends and public holidays. The post holder will be required to concentrate for long periods of time up to 2 hours in length during the working shift. The work may be unpredictable and subject to frequent interruptions according to Service User needs. There is a requirement to spend time on a 1:1 basis with Service Users which will necessitate concentrating on the nature, content and method of communication. EMOTIONAL EFFORT The post holder is expected to work with people with severe and enduring mental health needs, learning disabilities and/or other complex needs and as such may be subject to emotionally distressing situations and information. The post holder may be exposed to emotionally demanding situations such as Service Users in crisis on a daily basis. WORKING CONDITIONS The post holder is expected to work both within the inpatient rehabilitation unit and at times within the wider rehabilitation services in the community. There will be no set pattern to the individuals working environment depending on the work setting and could include office work, outside work, horticulture, kitchens and Service User homes and sporting facilities. The post holder may be exposed to verbal and / or physical aggression on a daily basis and a number of times a shift. The post holder may be required to lone work at times and will be required to follow the lone working policy. PERSONAL RESPONSIBILITIES As well as the departmental rules and procedures, which you are required to observe and follow, Navigo has developed a number of general policies and procedures that apply to your employment and these can be found on the Navigo Intranet. Whilst Navigo recognize that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them. Particular attention is drawn to: Health and Safety : Under the Health & Safety at Work Act 1974 it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes co-operating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards. Adhere to health and safety legislation being involved with required checks, audits and administration. Job description Job responsibilities JOB ROLE To develop knowledge and understanding of the lived experience of people in your care so that you can provide the right support that will meet their own identified needs for recovery. To advocate for your service users so that they are at the forefront of designing their own mental health care and support and so that their voice is heard at all levels. To develop supportive and caring relationships with individual service users and to provide daily support through encouragement, understanding and motivation. To deliver prescribed 1:1 and group interventions within the scope of the support plan, with care and compassion, this may include but this list is not exhaustive: I. Budgeting, benefits and welfare rights II. Diet, exercise and well-being III. Planning, shopping and cooking of meals IV. Education, occupation, training and development V. Healthy lifestyle, healthy choices VI. Activities of daily living VII. Administering of oral medication VIII. Rest, relaxation and vocation You will be expected to increase your knowledge in one of the elements of recovery above to support senior staff to deliver specific interventions. To provide daily updates to senior staff of individuals mood, behaviour, interaction, motivation and mental health so that plans of care can be reviewed accordingly. Sensitively support individuals with activities of daily living with the goal to enhance these essential living skills. To work without direct supervision, but with someone available to refer to, as and when required, either on or off site on a regular basis. Help identify early signs of relapse by monitoring the services user progress, level of functioning and mental state and alert the appropriate staff involved in the persons care. To support the service user to integrate into the local community to enable them to feel a sense of purpose and community. To maintain informative electronic records as required. To undertake such other duties as may be determined from time to time within the general scope of the post. Be able to work flexibly within the different elements of the rehabilitation pathway when required. CODE OF CONDUCT As a support worker you are accountable to NAViGO for your conduct and you must: Always act in a manner to promote and safeguard the interests and well-being of service users, their families, your colleagues and NAViGO Report any concerns you may have in relation to the conduct of other staff, any adverse treatment of our service users and anything that may compromise the quality of the care that we provide Work in collaboration with your colleagues to ensure the delivery of high quality, safe, compassionate and effective care Acknowledge any limitations in your knowledge and competence, declining any duties or responsibilities unless able to perform them in a safe and skilled manner Maintain and improve your knowledge, skills and abilities to practice competently, undertaking further training if required Strive to improve the quality of the care you provide through evidence of compliance with statutory, mandatory and service specific training to support your Continuing Professional Development Ensure that no act or omission on your part or within your sphere of responsibility is detrimental to the interest, condition or safety of our service users or your colleagues Work in an open and co-operative manner with other members of the team, service users and their families to promote independence whilst recognising and respecting their involvement in the delivery of care Recognise and respect the uniqueness and dignity of each service user and respond to their need for care while upholding and promoting equality, diversity and inclusion Avoid any abuse of your privileged relationship, maintaining appropriate boundaries with service users and colleagues Respect and maintain all confidential information concerning service users obtained in the course of your work, except where non-disclosure would be detrimental to the service users well-being Report in a correct manner, to an appropriate person or authority where it appears that the health, safety or welfare of individuals is at risk or where practice may compromise standards of care. PHYSICAL EFFORT The post holder may be required to drive a motor vehicle on a daily basis and assist Service Users with practical and leisure tasks eg. Carrying shopping, encouraging and partaking in sporting activities and may be required to assist with cleaning and other household matters in collaboration with the Service User, and elements of personal care. The post holder will be expected to spend periods of time at a desk of computer workstation inputting information into the electronic clinical record. The post holder will be expected to work a shift pattern over a twenty four hour period including weekends and public holidays. The post holder will be required to concentrate for long periods of time up to 2 hours in length during the working shift. The work may be unpredictable and subject to frequent interruptions according to Service User needs. There is a requirement to spend time on a 1:1 basis with Service Users which will necessitate concentrating on the nature, content and method of communication. EMOTIONAL EFFORT The post holder is expected to work with people with severe and enduring mental health needs, learning disabilities and/or other complex needs and as such may be subject to emotionally distressing situations and information. The post holder may be exposed to emotionally demanding situations such as Service Users in crisis on a daily basis. WORKING CONDITIONS The post holder is expected to work both within the inpatient rehabilitation unit and at times within the wider rehabilitation services in the community. There will be no set pattern to the individuals working environment depending on the work setting and could include office work, outside work, horticulture, kitchens and Service User homes and sporting facilities. The post holder may be exposed to verbal and / or physical aggression on a daily basis and a number of times a shift. The post holder may be required to lone work at times and will be required to follow the lone working policy. PERSONAL RESPONSIBILITIES As well as the departmental rules and procedures, which you are required to observe and follow, Navigo has developed a number of general policies and procedures that apply to your employment and these can be found on the Navigo Intranet. Whilst Navigo recognize that specific responsibilities fall upon management, it is also the duty of all employees to accept personal responsibility for the practical application of these policies, procedures and standards. You should familiarise yourself with these, and ensure that you understand and adhere to them. Particular attention is drawn to: Health and Safety : Under the Health & Safety at Work Act 1974 it is the responsibility of individual employees at every level to take care of their own health and safety at work and that of others who may be affected by their acts at work. This includes co-operating with management in complying with health and safety obligations, particularly by reporting promptly any defects, risks or potential hazards. Adhere to health and safety legislation being involved with required checks, audits and administration. Person Specification Qualifications Essential VALUES Caring Compassionate Trustworthiness Respect and dignity Improving lives PERSONAL CHARACTERISTICS Warm, engaging and empathic Caring and compassionate to the needs of those with a mental illness Kind natured and willing to assist people in need Excellent work ethic and strong team player Flexible in approach to different individuals Sees the positive in people Ability to develop trust in others QUALIFICATIONS No qualifications required for this entry level post You will be required to complete medications administration training in your first 6 months and complete the care certificate within your first 2 years EXPERIENCE and KNOWLEDGE Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills SKILLS Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills INTERESTS AND MOTIVATION To work hard to promote the mental health of service users To support others so that they can reach their full potential To make a positive difference to peoples lives Mental health and recovery To advocate for the service user COMMITMENT/ CIRCUMSTANCES Able to work flexible working patterns Able to work in different settings within the rehab pathway Desirable VALUES PERSONAL CHARACTERISTICS QUALIFICATIONS A basic knowledge/understanding of and passion for supporting those with Mental Health needs Some understanding of the Mental Health Act and Mental Capacity Act Medications administration training EXPERIENCE and KNOWLEDGE A keen interest in mental health as evidenced by reading on the subject Mental health First Aid training An awareness of Health and Safety in the workplace Working knowledge of the benefits and housing systems. SKILLS INTERESTS AND MOTIVATION Evidence of a commitment to user/carer involvement COMMITMENT/ CIRCUMSTANCES Access to transport Experience Essential EXPERIENCE and KNOWLEDGE Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills Desirable EXPERIENCE and KNOWLEDGE A keen interest in mental health as evidenced by reading on the subject Mental health First Aid training An awareness of Health and Safety in the workplace Working knowledge of the benefits and housing systems. Person Specification Qualifications Essential VALUES Caring Compassionate Trustworthiness Respect and dignity Improving lives PERSONAL CHARACTERISTICS Warm, engaging and empathic Caring and compassionate to the needs of those with a mental illness Kind natured and willing to assist people in need Excellent work ethic and strong team player Flexible in approach to different individuals Sees the positive in people Ability to develop trust in others QUALIFICATIONS No qualifications required for this entry level post You will be required to complete medications administration training in your first 6 months and complete the care certificate within your first 2 years EXPERIENCE and KNOWLEDGE Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills SKILLS Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills INTERESTS AND MOTIVATION To work hard to promote the mental health of service users To support others so that they can reach their full potential To make a positive difference to peoples lives Mental health and recovery To advocate for the service user COMMITMENT/ CIRCUMSTANCES Able to work flexible working patterns Able to work in different settings within the rehab pathway Desirable VALUES PERSONAL CHARACTERISTICS QUALIFICATIONS A basic knowledge/understanding of and passion for supporting those with Mental Health needs Some understanding of the Mental Health Act and Mental Capacity Act Medications administration training EXPERIENCE and KNOWLEDGE A keen interest in mental health as evidenced by reading on the subject Mental health First Aid training An awareness of Health and Safety in the workplace Working knowledge of the benefits and housing systems. SKILLS INTERESTS AND MOTIVATION Evidence of a commitment to user/carer involvement COMMITMENT/ CIRCUMSTANCES Access to transport Experience Essential EXPERIENCE and KNOWLEDGE Excellent communication skills Ability to respond to the individual rights/needs/opinions of service users Ability to maintain a safe environment for service users/ carers/staff Excellent written and verbal communication skills Standard keyboard skills Desirable EXPERIENCE and KNOWLEDGE A keen interest in mental health as evidenced by reading on the subject Mental health First Aid training An awareness of Health and Safety in the workplace Working knowledge of the benefits and housing systems. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Navigo Health and Social Care CIC Address Springboard Cromwell Road Grimsby DN37 9LN Employer's website https://navigocare.co.uk/ (Opens in a new tab)