Job Description
We encourage applicants who are neurodivergent or disabled for this inclusive role.
Description
* As a Customer Service advisor you will be the first point of contact for residents including council tax related enquiries.
* You will handle a variety of tasks from explaining council tax bills to setting up payment plans, answering enquiries and resolving any issues a resident may face.
* Your ability to offer exceptional customer service while handling sensitive information is key to the role.
Key responsibilities:
* Handling inbound calls related to Council Services including Council Tax
* Assist residents with understanding their council tax bills, payments and account details.
* Set up and manage Direct debits, payment plans and other payment options
* Assist with Council tax related issues such as arrears, disputes and exemptions
* Ensure compliance with council policies, procedure and legal requirements
* Maintain accurate up to date record of customer interactions.
Essential:
* Experience of answering enquiries relating to CTAX billing and recovery.
* (Essential) Experience of using Revenue systems such as NEC Northgate.
* (Essential) Must have a current BPSS certification that will cover the duration of the placement
* (Essential) Please be aware that Liverpool City Council's overtime rates have changed to be aligned with what a permanent Liverpool City Council employee is entitled to.