As a Customer Services Apprentice, you will be part of a happy and supportive team, working in a busy and sometimes demanding administrative environment. You will be working closely within the Physiotherapy administration team and Physiotherapy outpatient staff members.
Successful applicants in this role will have excellent communication skills and a great work ethic. Applicants will preferably have some administrative or customer service experience. You will be reliable, flexible, and able to effectively manage priorities. Applicants need to be available 5 days per week and work well in a busy environment.
Main duties of the job
* To use a variety of communication techniques (i.e. telephone, email, and face-to-face) to all levels of hospital staff including external agencies and contacts.
* To support with physiotherapy administration office procedures.
* Carry out administration tasks as appropriate, including photocopying, scanning, filing, and collating information.
About us
The Physiotherapy Department consists of:
* Administration staff
* Therapies management team
* Qualified and non-qualified clinical staff
We are a people business - where every member of staff matters and can make a difference. Patients are at the heart of everything we do. Joining University Hospitals Plymouth NHS Trust means becoming part of a team of dedicated staff, who are committed to leading the way through innovation, clinical excellence, and great customer care. The Trust has great opportunities for career development in a highly progressive working environment. We offer all of this in a vibrant, modern city with a historic reputation for adventure.
Job description
Job responsibilities
To be trained to:
* Undertake receptionist duties, e.g., dealing with face-to-face queries from patients or staff members.
* Learn how to input patient referrals, send partial booking letters, and book patient appointments in line with waiting list management procedures and electronic patient information systems (iPM or Tiara).
* Take appropriate actions regarding telephone calls from patients, GPs, and other agencies using initiative, in adherence to Trust guidelines.
* Request and trace notes.
* General filing.
* Opening the post and sending out patient letters.
* Printing of self-referrals from a generic inbox.
* General administration and support for the physiotherapy administration team.
Person Specification
Qualifications
Essential
* Educated to GCSE C (or 9-4) in English and Maths or Level 2 Functional Skills.
Knowledge
Essential
* Demonstrate ability to use all main software packages.
* IT Skills.
Aptitudes and Abilities
Essential
* Good organisational skills.
* Ability to communicate at all levels.
* Good telephone manner.
* Good use of English Language.
Disposition, Attitude and Motivation
Essential
* Self-motivated.
* Ability to prioritise workload.
* Team player.
Employer details
Employer name
University Hospitals Plymouth NHS Trust
Address
Physiotherapy Dept, Level 7,
Derriford Hospital, Derriford Rd,
Plymouth
PL6 8DH
Any attachments will be accessible after you click to apply.
216-SF-C6770708 #J-18808-Ljbffr