Service 87 - Domestic Appliance Engineer Guildford/Reading
Service 87 Ltd are based in Alton and cover the Reading, Guildford, Slough and Basingstoke areas. We are a small team with 5 Engineers and 3 office staff and are expanding as a result of additional work volumes from long established clients. We are the authorised and trusted repairer for many insurance companies and manufacturers. We have built our reputation over the past thirty years striving to provide the most efficient and customer focussed repair journey possible and our seeking an experienced Domestic Appliance Engineer to join our team.
About the role
As an experienced field based Domestic Appliance Engineer, you will be provided with the tools to win and succeed. Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer. Every day you will use your expertise and product knowledge to diagnose and resolve issues to repair our customers appliances in their homes.
About You
You'll be an experienced Domestic Appliance Engineer with a proven background in white goods repair. You'll work collaboratively with our teams to deliver a first class service to our customers, be a good communicator with a can-do attitude, enthusiasm for problem solving and the passion and knowledge to repair our customers appliances first time. You must have a minimum of 2 years' experience in the white goods repair sector in a field based capacity and have up to date working knowledge in fault diagnosis and repair of at least 4 of the following; washing machines, tumble dryers, dishwashers, refrigeration and cookers.
Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success.
At Service 87, our engineers and staff are at the heart of what we do. We recognise the value our people bring, that's why we consistently improve and invest in specialised manufacture training, appliance test equipment, engineer PPE and bespoke in-house easy to use engineer service software to ensure you have all the tools available to you to do your role efficiently and safely.
Specialised Manufacturer Training - As a multi-brand repairer, specialised Manufacturer training is available from the leading appliance brands
Pre-ordering software - All our Engineers are able see their jobs in advance and pre-order the required parts, putting you in charge of your own jobs and productivity bonus scheme.
Field and office-based support - Our engineers are supported daily in the field, and by office-based service desk teams and manufacturer technical teams.
What you will receive from us
Benefits
Competitive salary of £32,000 - £41,000 per annum (inclusive of £5,000 per annum High Cost Living allowance for candidates residing within the RG or GU postcode area), depending on skill set and experience for a 40 hour week.
Uncapped Bonus scheme available to increase your earnings.
Working 8 hour day (usually 9am-5pm), Monday - Friday.
Pre-planned routes and drive time is included.
Intime daily parts delivery to a designated parts collection point local close to your location.
Additional Benefits
Company van, including air-conditioning, electric windows and car play, fuel card, uniform, specialist tools, mobile tablet and PPE are all supplied.
Company Pension scheme
Private Van use (optional, subject to HMRC Tax rules)
Up to 33 days annual holiday allowance including 8 bank holidays
Wellbeing and fantastic work - life balance
Excellent opportunities for progression and promotion within our business.
Death in service benefit at 3x salary
Company online retailer saving portal
Complimentary MAP - (Multi Appliance Protection) for your own home appliances.
Costa card gift cards - monthly nominations by Team Managers
Entry into Monthly Cash Prize Draw
Van stock supplied and automatically replenished based on your personal usage.
Part deliveries directly to your home or collection from the office at GU34 2AB depending on your location
Easy to use in-house engineer software for repair visits
No Sales targets for customer consumables
Pre-order against your own jobs
Specialist manufacturer training
We operate a City and Guilds Assured Training scheme, that will provide you with additional product upskilling if required, enabling you to expand your existing product skill set
IMPORTANT - You will need to hold a full UK Manual Driving Licence with no more than 6 points
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