A successful operation with sites in the UK and Europe is looking for an Italian or Dutch Speaking Customer Service Representative. Reporting into the Customer Services Team Leader, you will provide a courteous, professional, efficient, and reliable first point of contact service.
This role comes with a salary up to £30,000 per annum, along with a flexible benefits package which includes a pension, 25 days holiday, excellent pension, a discretionary bonus, and other attractive benefits.
As Customer Service Representative, your responsibilities will include:
* Processing orders, complaints, returns and credits
* Maintaining customer accounts
* Resolving product or service complaints: investigating the cause and offering the best solution to solve the problem, following up to ensure full resolution within agreed SLAs
* Managing incoming calls and emails
* Identifying customers needs to ensure complete satisfaction
* Building and maintaining strong relationships through open communication
* Supporting Key Account Managers in meeting personal and team sales targets
Were looking for a Customer Service Representative with the following skills and experience:
1. Proven Customer Service experience
2. Fluent Italian or Dutch with excellent English. An additional European Language an advantage.
3. Excellent communication skills
4. Friendly and profession...