Nottingham, East Midlands (England), NG2 1AW
Job Summary
An exciting opportunity has arisen within the HR Group at HM Land Registry (HMLR) for a HR Support Desk Team Leader. If you have experience of leading, managing or supervising colleagues/teams and are passionate about delivering an exceptional support service, we would love to hear from you.
Job Description
The HR Support Desk is responsible for providing advice and support to line managers and staff on a wide range of HR and payroll issues, including those provided by third parties. You will work closely with the second HR Support Desk Team Leader requiring an effective working relationship sharing knowledge and expertise and providing cover, as necessary.
You will co-manage a team of up to 16 HR Advisers and HR Administrators and will need to gain the respect and confidence of staff and managers. The successful candidate will have direct line management for 8 direct reports.
In This Fast-paced Role, You Will:
* Provide operational support at all levels on HR queries including employee relations and pay issues.
* Provide advice and guidance to the HR Advisers, ensuring that appropriate escalation processes are followed.
* Promote a customer service culture, acting on customer feedback to promote an environment of continuous improvement and manage escalations and complaints.
* Review and monitor the quality of the HR Support Desk service against agreed service levels, providing feedback and coaching when necessary to meet specified levels.
* Work with third-party providers (for example, HMLR’s external managed services payroll provider and MyCSP) to ensure quality of service.
The postholder must be located in Nottingham due to the location of the team.
Person specification
You will have experience of advising staff of all grades on a range of HR policy and procedures, whilst working to and delivering against service level agreements. With a strong customer service focus, you will be proactive in driving continuous improvements and creating efficiencies. As a confident decision maker, you will take a firm and fair approach to line management responsibilities using people policy and procedures effectively. Your leadership and coaching skills will enable you to inspire, encourage and influence teams.
You will be skilled in managing and developing team performance to deliver an effective and efficient customer focused service. With the ability to develop and produce qualitative and quantitative performance data, you will identify key areas for action and involve others to develop solutions. Strong verbal and written communication skills are essential.
We offer flexible working hours, but you will be required to work on a rota basis with the second team leader, covering the hours: 8:00am – 4:30pm Monday to Friday. The minimum number of hours if not full-time are 30 hours/5 days per week.
HMLR believes that a blended approach to where you work that enables some time working from home, as well as in the office may give you an improved experience and has clear business benefits. We expect everyone to spend at least 60% of their working time in the office. Beyond this expectation, there is no one size fits all approach (and we can spend up to 100% working in the office if we prefer).
Behaviours
We'll assess you against these behaviours during the selection process:
* Leadership
* Managing a Quality Service
* Making Effective Decisions
* Communicating and Influencing
Alongside your salary of £38,427, HM Land Registry contributes £11,132 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
#WeAreHMLR
At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.
We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.
* We have integrity – we value honesty, trust and doing the right thing in the right way.
* We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
* We are professional – we value and grow our knowledge and professional expertise.
* We give assurance – we guarantee our services and provide confidence to the property market.
You can find more information on our rewards package on our website.
Selection process details
This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability and Experience.
To apply, please complete the short application form and complete the Civil Service Management Judgement Test. If you successfully pass the online test, you will be invited to complete the full application form.
The closing date for the test and full application form is 23:55pm on Tuesday 22 April 2025. You must build in time to complete the full application form if you pass the online test. It is recommended that you complete the practice test first. For more information about preparing for the Civil Service Management Judgement Test and to access the practice test, please follow this link:
Preparing for the Civil Service Management Judgement Test
If you pass the online test, you will then move onto the next stage of the application process where you will need to cut and paste an anonymous CV into the online application form when prompted and include your qualifications and career history.
The Personal Statement Section (in No More Than 1,000 Words) Must Be Used To Provide Details Of How You Meet The Essential Experience Criteria Listed Below:
* Experience of leading, managing or supervising colleagues/teams (lead criteria).
* Experience of advising on a range of HR policy and procedures and effectively communicating and advising staff of all grades on these.
* Experience of managing and developing team performance to deliver an effective and efficient customer focused service.
* Experience of developing and implementing continuous improvements to improve service delivery and create efficiencies.
In the event of a high volume of applications, we reserve the right to assess against the lead essential experience criteria listed above first.
Please review your application form before clicking ‘submit’ – once you have submitted, you will not be able to amend your application. Ensure your application form is received by the closing date for receipt of applications – this is 23:55pm on the advertised date.
The sift will take place shortly after the closing date. If successful at the shortlisting stage, you will be invited to attend a blended interview which will be held face-to-face in the Nottingham Office on Tuesday 13 May or Thursday 15 May.
The blended interview will assess the experience and behaviours listed in the candidate pack, as well as the strengths associated with the role. We want to hear your first, unrehearsed, natural response to the strength questions, and we don’t advertise which strengths are being tested. The best way to prepare for strengths questions is to reflect on what you identify as your own personal strengths, and your preferred ways of working.
Candidates may refer to notes within their interview, but they should be used as a prompt only.
HMLR is accredited to the Disability Confidence Scheme, which denotes organisations which have a positive attitude towards disabled people. Disabled applicants who meet the minimum essential criteria at the shortlisting stage are guaranteed an invitation to interview.
If any candidate requires the panel to consider a reasonable adjustment or there is anything else they would like the panel to take into consideration they are asked to notify us of this at application stage where possible or during the process as soon as it becomes a requirement.
The Civil Service values honesty and integrity and expects all candidates to share these values. Please ensure all examples provided throughout the recruitment process are representative of your own experience. Any instances of plagiarism or other forms of cheating (including the improper use of artificial intelligence) will be investigated and, if proven, the application will be withdrawn.
You can find more information on how we use your personal data on our website.
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Ability and Experience.
Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
* UK nationals
* nationals of the Republic of Ireland
* nationals of Commonwealth countries who have the right to work in the UK
* nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
* individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
* Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Contact point for applicants:
* Name : Louise Flemming
* Email : Louise.Flemming@landregistry.gov.uk
Recruitment team:
* Email : hrresourcingteam2@landregistry.gov.uk
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