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Job Role: Operations Director
Reporting to: Alliance Director
Location: UK
Job Purpose: Providing leadership, management, and development of a defined contract, ensuring financial and operational commitments are met and exceeded.
Job Summary:
* Provide leadership and ensure that contractual commitments are met and exceeded.
* Ensure that opportunities for the strategic development of the contract are exploited to deliver increased turnover and profitability.
* Ensure business policies and processes are effectively communicated and implemented within the contract.
* Ensure the provision of healthy and safe working conditions and that both clients and company health and safety policies are effectively implemented.
* Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence.
* Ensure contracts are staffed by fully competent teams and that effective succession planning arrangements are in place.
* Work with other Operational Managers to ensure collaborative development of the business and effective teamworking.
* Develop contract financial plans for revenue and profit delivery, reduction of WOM, debt, cost reduction, and contract growth.
* Ensure appropriate control systems to meet statutory, policy, and contractual commitments.
* Ensure a customer focus within all areas of operational activities and maintain effective relationships with key client contracts.
* Promote and maintain the core RISE Values of CBRE Managed Services.
* Provide leadership, guidance, coaching, and support to deliver best practice in selection, training, assessment, and recognition/reward.
* Deliver effective business communication through management and team meetings, briefings, and reporting.
* Support the sales process through solutions development and participation in presentations and consultation meetings.
* Provide a learning environment and appropriate training and development planning.
Accountabilities:
* Reporting to a CBRE Alliance Director.
* Accountability to the CBRE functional heads as appropriate.
* Accountable day-to-day to the relevant client contracts.
* Line management responsibility for a contract team and indirectly for the relevant sub-contractors.
* Financial responsibility for the delivery of Plan commitments for the contract.
Person Specifications:
Education: An engineering qualification is essential, preferably HND or above.
Training: Incumbents must be able to demonstrate a career showing continuous personal development.
Experience:
* [Essential] Managerial experience at Contract/Account Manager or above within technical and/or hard services.
* [Desirable] Delivery of wider facilities management services.
* The development and review of teams, appraisal, and effective people management practice.
Aptitudes:
Excellent verbal and written communication skills.
Character:
* Excellent motivational and influencing skills, with high levels of personal integrity.
* Has vision and can communicate this effectively.
* A role model for customer service.
* Analytical.
Creative:
* Able to contribute effectively across all business activities.
* Politically astute.
* Must have a high level of energy, be self-starters, confident, and stable in manner.
Circumstances:
Incumbents will be required to travel to support operational delivery and participate in training and business review. Some overnight stays will be needed.
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