We have a fantastic opportunity for you to join our client, Northern Ireland Civil Service, based in Derry as a full-time Administrative Officer This is a long-term temporary opportunity.
Our client is Northern Ireland’s Leading Public Sector Employer.
Start Date: ASAP
Administrator Pay Rate: £12.59 per hour
Job duties
Review and update member data.
Fully participate in the implementation of remedy to the existing pensions system.
Respond to member queries within Departmental Timeframes.
Attend any relevant training, development, contributing to business performance and improvement of the branch.
Comply with Departmental policy in relation to Equal Opportunities, Fair Employment, H&S at Work and Promoting Mutual Respect etc.
Ensuring that all deadlines are met.
Ensure that the GDPR policy is adhered to.
Support Pensions Team in managing and implementing change process as a result of legislative change (McCloud, Goodwin etc.),including training and system development work streams.
Maintain stakeholder relationships to support delivery of business outcomes - IT system provider, IT support functions, Audit etc.
Reviewing and resolving data errors on member records.
Producing and issuing a high volume of benefit statements.
Testing new system processes to ensure that they meet Departmental requirements on both the Test and Live IT systems.
Testing amendments to existing calculation processes on both the Test and Live IT systems.
Reviewing existing calculations and performing recalculation processes, including divorce debits, transfer and bereavement recalculations.
Completing calculation processes to pay pension benefits within payroll deadlines.
Producing and issuing option letters to members that retired between April 2015 and March 2022.
Reviewing and responding to member queries.
Gain a knowledge of all aspects of the work within the Business Area to provide flexibility within the Team.
Ad-hoc duties.
Administrator hours of work:
* 9am to 5pm - 37 hours
We’re looking for...
* Effective call handling skills and excellent interpersonal skills
* Good verbal and written communication skills
* Ability to build rapport with colleagues and customers
* Ability to work accurately within set deadlines and to achieve targets
* Basic IT skills / computer literacy with an aptitude for learning new systems
* Organised with good time management skill
5 GCSE grades C or above required (including English & Maths)**
**An AccessNI will be required**
Interested? Click apply now to join our admin team!
RecCoBelfast - Alana McCoy