As an Aftersales Coordinator, you will be responsible for planning, booking, and managing the job allocations for field-based service engineers who cover the whole of the UK, whilst maintaining our exceptional level of customer service. Key Responsibilities: Making and receiving telephone calls Chasing outstanding customer quotations for repairs Managing the workload of the team of field-based engineers in line with planned and reactive requirements Logging call-outs and scheduling them in the most efficient way to our team of engineers Invoicing work to customers on time and accurately Working alongside both the internal and external teams in a professional manner Helping to deliver departmental KPIs on a regular basis Creating monthly service reports Ensuring that company policies and procedures are adhered to Showing positivity in your work, the company, and your colleaguesExperience Required: Experience in a Service Support or Administrative Role where you were dealing directly with customers Experience in an environment where scheduling is a key aspect UK geographical knowledge and scheduling experience preferred Knowledge of Microsoft Office and modern cloud-based CRM systems is essential Experience working collaboratively as part of a team Ability to spot trends in data and make informed decisions to support service strategiesIn Return, You Will Receive: Company Pension 25 days annual leave plus 8 bank holidays Further opportunities for training and development Bupa Cash Plan Critical Illness and Death in Service Cover Increased Holiday and awards with long service Optional enhanced maternity/paternity pay On-site gym facilities Cycle to work scheme Monthly reward and recognition 37-hour week working Monday to FridayIf you are interested in this role, please contact Georgie Dymock on (phone number removed). Alternatively, you can email your CV to (url removed)