Location: Croydon
Sector: Rail
Job Type: Permanent
Salary: £35,000 per annum
Contact: Adam Marriott
Contact Email: Adam.Marriott@txmrecruit.co.uk
Contact Phone: 1332974922
Job Ref: BH-82751
Published: 5 days ago
Expiry Date: 2025-01-04
Start Date: 2024-12-05
Consultant: Adam Marriott
If you are a Sales Administrator, this is an ideal opportunity to get into the Engineering industry working for a rapidly expanding Commercial Vehicle company based in Croydon. They are currently seeking a Technical Sales Administrator to join them on a permanent basis.
As a Technical Sales Administrator, you will be working on a 36.5 hour working week Monday to Friday, with a salary banding of £33,000 to £35,000 depending on experience. The first year would be office based, with hybrid work available thereafter.
Responsibilities:
* Communicate with internal/external customers (Sales managers, Service engineers, and end customers) daily via phone and email.
* Analyse incoming requests, identify anomalies, and respond to customer communications with relevant information in a timely manner.
* Address customer questions, issues, and needs based on the initial request, ensuring that specific customer requirements and product features are clarified and understood.
* Prepare and check initial quotations in line with discount policies and Sales Manager guidance, ensuring that all part numbers and quantities are correctly captured.
* Submit quotations to customers, ensuring the relevant Sales Manager can follow up as needed.
* Process customer purchase orders in our local ERP system.
* Effectively communicate changes to dispatch/warehouse regarding customer orders.
* Prepare customer requested shipping documents.
* Prepare presentations and collate drawings and technical material to support quotations.
* Process Sales Returns & Credits as appropriate.
* Support customers with updates on existing order requests.
* Collate and understand risk assessment information, completing the Master Check List for orders as required.
* Collaborate with and assist others to contribute to the success of the sales & service teams.
Requirements:
* Experienced in Sales administration with technical or engineering products.
* Experience with shipping within the UK and Europe, including Ireland (North and South).
* Possesses first-rate customer service skills and experience.
* IT literate with ERP systems experience, ideally Navision or SAP.
* Some experience with dealing with Ministry of Defence products would be beneficial.
* A team player who can work in a key role within the onsite marine team supporting the Sales Managers/FSE who work remotely.
Benefits:
* 20 days holiday (pro rata)
* Annual Bonus (pro rata on year of joining)
* Life Assurance 3 x Salary
* Pensions 3% EE and 6% ER
* Private Health Care
* Dental Scheme
If you are a Technical Sales Administrator looking for your next exciting opportunity, contact me now to discuss further.
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