Description
Serving Society through Science, Tata Chemicals Europe (TCE) is one of Europe's leading producers of sodium carbonate, salt and sodium bicarbonate and other products, from our plants in Cheshire, UK.
Our Customer service team, based at our Head Office in Northwich in Cheshire, are looking for an experienced customer service representative to join the team on a contract basis for 3 months working 20 hours per week.
Key Responsibilities
The role will involve -
* Responsibility for responding to incoming emails and processing orders using SAP.
* Answering a variety of queries in a timely and professional manner and raising any Customer complaints.
* Ensuring that customer orders are delivered ‘On Time and In Full’ by working closely with our warehouse and supply team as well as hauliers
Skills, Knowledge and Expertise
The ideal candidate will have -
* Experience in a customer service role
* Experience in IT systems such as SAP or other similar systems
* Excellent written and oral communication
Benefits
The work pattern for this role is Monday to Friday, 4 hours per day.
The rate of pay is £14.40 per hour.
This is an agency role and will be paid via Morson.
Tata Chemicals Europe (TCE) is one of Europe's leading producers of sodium carbonate, salt and sodium bicarbonate and other products, from our plants in Cheshire, UK.
We are the UK's only manufacturer of soda ash and sodium bicarbonate. Our high-quality soda ash is used in the manufacture of glass, detergents and chemicals and in several other industry applications. Our many grades of sodium bicarbonate have applications ranging from haemodialysis and pharmaceuticals, food and animal feed, flue gas treatments through to detergents and personal care products.
Our British Salt Business is the UK's leading salt business, producing pure white salt for a variety of uses from food, water-softening, and industrial uses through to de-icing.
We have a long and proud history. Having been founded in 1874, and being a founder-member of ICI. Now owned by Tata Chemicals, we are proud to be part of the Tata Group of companies.
We work in conjunction with Morson Talent (www.morson.com) providing access to a small number of their recruiters to our Pinpoint recruitment system alongside our own in house team. Therefore, by submitting your application you understand that it may be dealt with by either the Tata Chemicals Europe or Morson dedicated team.