KEY DUTIES CONTINUED... Be the point of contact for all non-routine/urgent enquires facilitating communication and information flows, initiating and responding to correspondence and resolving enquiries. Organising incoming and outgoing mail both telephone, paper and electronic. Liaise with GPs when needed. Liaise with patients and other consultants secretaries when cross over care is required. Specifically assist the nurse specialists in coordinating care by tracking patient pathways and providing a point of access, including rapid re-entry into the system for those people identified as having urgent or specialist needs and reenrolment on to surveillance. Triage incoming calls from the liver helpline and in patient wards. Provide basic telephone advice and refer on or signpost to other sources of support. Using good communication skills, and appropriate tools and procedures, liaising as appropriate with the nurse specialists when non routine and refer complex decisions to the team for assessment and review. Coordinate/act independently to make OPD appointments for those with abnormal results, fast track patients back into the system if required. Communicate and signpost to appropriate needs related information. Support patients and their families to access appropriate information and support, by signposting to a range of clinical and support services. Encourage and support active and healthy lifestyle choices, support the Education Lead / Nurse Specialist in prevention of AF in Stroke. Under supervision of the nurse specialists, patients, and their families to understand what signs, symptoms or situations to be aware of that would indicate concern and require specialist nurse review. Advise patients and their families on how to make contact when they feel that there are delays in their pathway. Advise patients and their families on how to make contact when they feel that their condition or needs have changed, including what to do out of hours. CLINICAL & PROFESSIONAL RESPONSIBILITIES Treat everyone equally and with dignity and respect. Acknowledge others different perspectives. Recognise that people are different and makes sure they do not discriminate against other people. Report behaviour that undermines equality and diversity ADMINISTRATIVE RESPONSIBILITIES Coordinate patient questionnaires via patient experience surveys. Follow the approved Standard Operating Procedures used in the Department. Comply with all relevant legislation, policies, and procedures. Use and maintain resources efficiently and effectively. Prioritise own workload. Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes. Collect, collate and report routine and simple data. Make changes in own practice and offer suggestions for improving the services. Ensure the implementation of departmental policies and procedures. Support the development of services in order to meet the requirements of patients and service users. Ensure the effective deployment of resources to ensure delivery of an efficient well organised service. Administer fail safe to ensure patients results are registered accurately and action taken appropriately. TEACHING & TRAINING RESPONSIBILITIES Identify personal education needs and skills development with the registered practitioner. Be responsible for own personal educational, keeping up to date with changes to practice, to ensure highest possible standards of work. Participate in an annual review with the Consultant lead and Line manager ensuring highest possible standards of work. Review own work against KSF outline and identify with the relevant people the activities to be undertaken to support learning and development. Actively take part in learning activities and maintain a record of these in personal portfolio in order to obtain skills required for the post. RESEARCH & AUDIT Support and contribute to audit processes, governance, research, clinical research trials and service development. Take an active part in Team Meetings and audits as required. Undertake work to help the Directorate with any Audit information needed. Use databases and computer packages to initiate and maintain records and generate statistics for analytical purposes. Collect, collate and report routine and simple data. Undertake work to help the Directorate with any Audit information needed.