Based between Marlow and Maidenhead, our client, a successful telecoms company, is looking to recruit an Office Administrator to join their team.
The successful candidate will be responsible for answering phones, running usage reports, responding to billing queries and outlining any billing issues to the billing manager.
The Administrator will seize the opportunity to act as part of a small, yet cohesive team. Numeracy skills are essential for this role as there will be calculation based queries. Attention to detail and some Excel knowledge is essential also.
This role is working 2 days a week in the office and the rest from home.
We require office experience for this position.
Duties include
1. Respond to billing queries within the required SLA's, discuss any issues that may affect billing with the billing manager/commercial support manager
2. Create accurate reports for customers
3. Negotiation with customers on usage and credits
4. Support of sales campaigns and initiatives throughout the UK and Europe
5. Work closely with the Commercial Support Manager and Commercial Director to support Sales teams in the UK and Europe
6. Liaise with departments where appropriate, co-ordinate and propose business solutions which meet the needs of the customer in a timely manner
7. Ensure that progress is communicated regularly and accurately, enhancing customer service experience
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