Main Purpose of the Post: The post holder has responsibility for assisting with the provision of a professional, comprehensive and efficient administrative service. This will be through the delivery of a comprehensive administrative service to a specialty team. To be the designated point of contact for visitors to the department, team queries and to escalate to relevant staff. To provide a high quality, comprehensive and professional secretarial service to support the Consultant Chemical Pathologist and other medical staff in the department, the Laboratory Manager and Scientific staff within the department and to deputise for other staff as appropriate. The post holder is required to liaise with hospital clinicians, GPs, other healthcare professionals and external agencies in line with departmental policies. The post holder will also be required to understand the principles of Specimen Reception, sample data entry, sample preparation and workflow of referral samples. Principal Responsibilities Be fully conversant with relevant departmental policies and Standard Operating Procedures, ensuring compliance with United Kingdom Accreditation Standards (UKAS). To be fully conversant with Microsoft Word, Excel, PowerPoint, MS Forms and other software to prepare, as required departmental documents, letters and reports, including from audio or handwritten manuscript. To produce Excel spread sheets collating departmental information and records. To produce monthly workload data and dashboard, showing key performance indicators. Produce monthly invoices and liaising with the relevant finance teams, including private patient billing. Verify external invoices from referral centres. Deal with visitors to the laboratory and members of the public in a receptionist function. Provide eRostering support for the department, including roster production, annual leave calculations, Payroll preparation for authorisation. Be proactive in supporting laboratory manager / laboratory senior staff and consultants for relevant committees and meetings as necessary through pre-meeting data gathering/preparing records, agendas, minutes and presentations and post-meeting minutes preparation and dissemination. Liaise with transport and courier services, ensuring despatch of Biological samples complies with current local and national guidelines for transport of dangerous/infectious material. Input results from referral laboratories. This includes receiving verbal reports via telephone requiring complete accuracy and attention to detail. Monitor turnaround times for referred tests and be responsible for following up outstanding results. Monitor and order and be responsible for stationary stock management for the department, including completing annual stock takes. Locate and retrieve patient results for medico-legal when required. Input and recovery of data from laboratory computer system which will include laboratory requests, reports, data production for invoicing. Booking rooms for meetings and seminars for medical staff, laboratory manager and biomedical scientific staff Ensure office equipment is in full working order and liaise with service engineers when appropriate. Ensure data backup of IT systems used by the post holder. Be aware of the inherent hazards of the work and always take appropriate precautions, reporting to the Head BMS or Safety Officer an accident or potential hazard. Provide training, support, and assistance to other members of the Clincal Biochemistry staff. General Tasks Work with support staff to ensure that an efficient and cohesive office and support service is always maintained. This may involve some element of cross cover during periods of sickness and leave within the team, to include: Send out and file reports, including dealing with misdirected reports. Perform telephone duties that include making and receiving calls to and from the laboratory, verbally transmitting confidential results and conveying complex sensitive information to hospital clinicians, GPs, other health care professionals and external agencies in line with departmental policies. Match samples and request forms and assigns unique laboratory numbers, requiring complete accuracy and attention to detail. Ensures that samples meet acceptance criteria for testing and dealing with any non-compliance in accordance with departmental protocols. Is aware of appropriate sample type for all tests. Is responsible for data entry into the laboratory computer system, requiring complete accuracy and attention to detail. Is fully conversant with relevant departmental policies and Standard Operating Procedures, ensuring that personal performance complies with ISO 15189-2022 standard. Receive, sort and distribute incoming mail and be responsible for the appropriate despatch of outgoing mail.