The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transport links, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.
Job Description
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation, and delivering a return on investment.
Verifies implementation of service strategy and initiatives with the objective of meeting or exceeding guest expectations, increased profit, and market share. Holds property leadership team accountable for strategy execution and guides their individual professional development.
The position verifies that sales engines are leveraged and initiates independent and proactive sales activities, when appropriate, to generate demand. Verifies that the objectives and goals of IHG and property owners work together to achieve brand positioning and success. Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers.
What We Offer
We strive to create an amazing workplace where our staff feel happy, motivated, and a part of the family. We want to provide a friendly and supportive environment that encourages growth and development. By working with people from all over the world, you can expand your personal and professional horizons and create unforgettable experiences for our guests. If you're interested in advancing your career, we offer various growth opportunities within the company. Additionally, we have other benefits on offer which we can discuss with you.
* All IHG Employee Benefits
* Apprenticeship programmes available
* Learning and Development Opportunities are available through our Leadership Development Programmes
* 20% discount for food and beverage including in-room dining at participating hotels worldwide. Food and beverage discounts may not be available at some hotels or on certain holidays
* 24/7 Employee Assistance Programme for you and your family
* 33 holiday days
* Company Pension salary sacrifice scheme
* Up to 20% annual bonus
About Us
The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal. Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers. Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds – a city break with green, open spaces away from the city-centre bustle.
Role in our Family
Business Strategy Development
Stays current with industry trends and monitors strengths and weaknesses of competition; explores new business opportunities; develops business plans designed to maximise property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies.
Business Strategy Execution
Executes business plans designed to maximise property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance.
Sales and Marketing
Works closely with Regional Sales team to develop revenue generating strategies for property; identifies new business leads, develops tailored sales approach, and actively pursues leads with Regional Sales team; validates that sales and marketing strategy is aligned with brand strategy and is effectively executed against established goals; augments guest preference for property through booking ease and quality interactions with sales force.
Talent Management and Organisational Capability
Creates a cohesive and high-performance property leadership team that continuously strives for positive results and improvement; coaches by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximise individual and overall property performance.
Business Analytics
Reviews business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyses business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.
Employee Relations
Builds rapport with Hotel Operational and Regional team by fostering an environment of open communication and spending time with the team on the frontlines; manages review processes of the Operational Team with a view to develop and manage talent within the team. Works with the People Business Partner to maximise employee engagement and address employee relation matters that arise.
Revenue Management
Works with Regional Revenue Business Partner to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction; establishes revenue strategy that supports the hotel’s positioning in local market; ensures demand forecasting and sound revenue practices are in place to maximize yield; identifies ways to grow occupancy, RevPAR, and market share by researching and staying aware of competitor strategies; controls labor and capital expenses.
Customer and Public Relations Management
Interacts with guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilises guest/customer feedback to recognise outstanding employee service performance and improve service delivery; emphasises and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipates needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity.
Company/Brand Policy, Procedures, and Standards Compliance
Verifies property compliance with legal, safety, operations, and IHG brand product and service standards; conducts detailed walk-throughs to ensure building, public areas, kitchen, and grounds are well-maintained, safe, and meet or exceed guest expectations; validates that employees are appropriately trained and performing to standard.
What Happens Next
Does this Role suit your skillset? Apply now, this takes a second, you’ll need to provide some contact details along with a CV. Next, we’ll review your details, and if successful we’ll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.
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