Job summary The role of the Perinatal Family Liaison Officer (FLO) will support families and carers throughout the investigation process following a Patient Safety Incident or a complaint related to a service user. Acting as a single point of contact, the FLO will build a positive, trusting relationship with families to ensure their voices are at the heart of the investigation. This role also extends to families identified by the Independent Maternity Review of Nottingham University Hospitals Trust, currently led by Donna Ockenden and her team. The purpose of the role is to ensure families and carers are treated with compassion and professionalism in respect to their individual needs. The role requires the highest degree of sensitivity, communication and integrity and will include the provision of support to newly bereaved individuals some of whom may be deeply distressed. Main duties of the job To be the main point of contact and liaison for those families who have been identified through the Independent Maternity Review, through the complaints process or through a Patient Safety Incident. The post holder will identify and establish relationships with families and carers as soon as possible. 2 Establish communication with affected families, guiding and supporting them through the IMR, complaints, and investigation processes until conclusion, as required. This will include providing clear and accurate information about the Trust's investigation procedures to meet the needs of each family and carer as reasonably as possible. Ensure equal opportunities for global minorities, particularly by addressing language barriers. This includes utilising appropriate interpreting services to enhance both verbal and written communication, ensuring service users have equal access to support regardless of the language they speak To set and maintain professional boundaries at all times providing clear communication to manage expectations and ensure service users have clarity around the purpose of the FLO role. About us With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 7 Salary £46,148 to £52,809 a year Per annum pro rata Contract Fixed term Duration 12 months Working pattern Part-time Reference number 164-6966091 Job locations Nottingham University Hospitals NHS Trust Derby Road Nottingham NG7 2UH Job description Job responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Job description Job responsibilities For full detailed job description and main responsibilities, please refer to the Job Description & Person Specification. Person Specification Training & Qualifications Essential Current NMC Registration Significant leadership experience Desirable PMA or PNA qualification Counselling qualification Experience Essential Experience of working within maternity and / or neonatal services at band 6 or above Experience of complaints responses and patient experience Understanding of PSIRF Desirable Current clinical experience relevant to maternity or neonates Service change or development experience Experience of teaching and / or training Communication and Relatonship Skills Essential Excellent communication skills Person Specification Training & Qualifications Essential Current NMC Registration Significant leadership experience Desirable PMA or PNA qualification Counselling qualification Experience Essential Experience of working within maternity and / or neonatal services at band 6 or above Experience of complaints responses and patient experience Understanding of PSIRF Desirable Current clinical experience relevant to maternity or neonates Service change or development experience Experience of teaching and / or training Communication and Relatonship Skills Essential Excellent communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Nottingham University Hospitals NHS Trusts Address Nottingham University Hospitals NHS Trust Derby Road Nottingham NG7 2UH Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)