Business Growth Catalyst - Life Sciences & Biotech
Selexa Group are partnered with a leading technology client specialising in a number of technology development projects, utilised across a range of sectors and industries. The client has pioneered a revolutionary new precision metrology tool which has been qualified by industry-leading semiconductor companies.
The Opportunity:
The Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure products are maintained to specified standards. You will have led service teams previously, working onsite in the field delivering first-class service, with complex engineering systems.
Key Responsibilities:
* Manage, coach and develop the Customer Support engineer team (currently 6 people).
* Provide technical support and guidance to the team in the field.
* Manage the resolution of faults on Infinitesima products at customer sites and in-house.
* Manage and plan the installation and maintenance of products at customer sites and in-house.
* Monitor the performance and up-time of all company products.
* Work with Engineering and Production to determine the root cause of faults and implement reliability improvements.
* Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice).
Skills & Experience:
* Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience.
* Minimum 5 years relevant experience.
* Experience in field service, technical support and CRM systems.
* Experience of mechanical, electronic and optical systems.
* Quality management system experience.
* Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems.
Seniority Level: Mid-Senior level
Employment Type: Full-time
Industries: Staffing and Recruiting
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