Title: Operations Support Manager - Masonry Is this the role you are looking for If so read on for more details, and make sure to apply today. Location: Flexible within Hampshire, Dorset, Wiltshire – Some travel required Salary: £27,500 to £29,500 per annum Hours: Full Time The Opportunity Funeral Partners is seeking a committed and passionate Operations Support Manager - Masonry to join our team. This role is pivotal in delivering exceptional support to our Masonry Champions and branch colleagues across various areas, ensuring they are equipped with the knowledge and skills needed to provide families with the highest quality memorial masonry services. If you have experience in the funeral industry—such as a Funeral Director, Senior Funeral Arranger, or Funeral Home Manager—or a background in Customer Service Management with a focus on coaching and process management, we encourage you to apply. We are also willing to train the right candidate. Key Responsibilities Implement and monitor compliance with standards and procedures for all aspects of memorial masonry, Coordinate supplier performance data and participate in supplier review forums with the Head of Operational Support. Analyse data from internal systems to drive initiatives that increase memorial conversion rates, enhance memorial opportunities, and inform business decisions. Support local management in creating and reviewing action plans for underperforming areas to improve masonry performance. Provide coaching and development to Masonry Champions and branch colleagues to enhance their product knowledge and masonry processes. Support Area Managers to integrate memorial masonry into new acquisitions. Contribute to the strategic direction of the masonry business within Funeral Partners. Conduct ‘Mystery Shopping’ of competitors and use findings to inform commercial decisions. Build and maintain strong relationships with suppliers. Act as an ambassador for Funeral Partners, upholding company standards and expectations at all times. Ensure compliance with all company policies and procedures. Attend training and development sessions to maintain role-related knowledge and skills. Carry out any other duties as requested by your line manager. Engage in training related to FCA regulations as needed, though your role will not be directly involved in regulated activities. Essential Knowledge & Skills: Experience in analysing and interpreting data from multiple sources. Strong commitment to client professionalism and dignity. Excellent reasoning, influencing, and negotiation skills. Proficiency in IT, with strong numerical and literacy abilities. Background in improving performance of others through coaching and support. Desirable Experience working in a multi-site business. In-depth knowledge of memorial masonry. Experience within the funeral industry. Personal Attributes Exceptional client focus and service standards. Strong communication and interpersonal skills. Approachable, diplomatic, and resilient. Highly organised with effective time management skills. Meticulous attention to detail. Strong decision-making and problem-solving abilities. What We Offer In addition to your salary, you will also receive: 23 days annual leave, increasing to 26 with service - plus bank holidays An opportunity to join our Annual Reward Scheme Life Assurance Pension Family and friends discounts Christmas vouchers Cycle to Work scheme Eye care Refer a friend scheme If you are passionate about delivering excellence and making a difference in a meaningful industry and meet the above criteria we would love to hear from you. Apply today to join the Funeral Partners team as an Operations Support Manager - Masonry. For further information about Funeral Partners and this role, please visit our website Funeral Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you through the recruitment and selection process, please do not hesitate to contact our HR team on 0118 9406900 or via email for any assistance. FP1 Funeral Partners is the third largest funeral services provider in the UK, with over 240 funeral homes, almost 1000 employees overseeing over 20,000 funerals annually. Chertsey House, Ground Floor, 61 Chertsey Road, Woking, Surrey, GU21 5NB Tel: 0118 940 6900 Fax: 0118 970 4636