Senior Credit Controller / Senior Collections Advisor
Join to apply for the Senior Credit Controller / Senior Collections Advisor role at Yü Group PLC.
Reports to: Debt Enforcement Manager
Location: Leicester LE3 5BZ
Working hours: Monday to Friday, 37.5 hours a week
Salary: £25,000 – £28,000 Basic dependent on experience plus up to £5k Bonus
As a Senior Credit Controller / Senior Collections Advisor at Yü Energy, you will assist our business customers in understanding their options and support our field-based partners visiting our customers.
Here’s a taste of what you’ll be doing:
* Operating in a responsible and regulated environment
* Evaluating our customers’ ability and intent to pay
* Making Court applications over the phone
* Making key decisions to protect the customer and the business from further debt exposure
* Ensuring field-based partners are fully prepared for upcoming enforcement tasks
* Engaging our customers over the phone and in writing to remove barriers to payment
* Ensure precise factual notes are captured on our systems for future reference
* Flag and escalate complex situations to management for advice and guidance
What We Need from Yü:
* Strong collections experience including Enforcement/Warrant desirable.
* Calm and composed – you are assertive and not aggressive.
* Good decision maker – you listen carefully and make quick accurate decisions under pressure.
* Commercial thinker – you balance commercial objectives with optimal customer outcomes.
* Intuitive – you establish those customers in genuine payment difficulty versus those who may choose not to pay but have the ability to pay.
* Great communicator – you’re confident and clear on the phone.
* Team player – you’re happy to help a fellow colleague.
* Motivated and Resilient – you have a can-do attitude and love to learn.
* Friendly – you’re always polite and speak to people with respect.
* Tenacious – you do what you say you’ll do and you’re a stickler for detail.
* Reliable – you can be depended upon.
We have a wide range of benefits for our employees including:
* 24 days annual leave + bank holidays
* Holiday buy – up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Learning and development opportunities
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* Travel Loan Scheme
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more.
This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.
If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.
About Yü Group: Yü Energy are one of the UK’s fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.
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