Job Description We’re recruiting for a Customer Service Consultant to join our Customer Application Support (CAS) team with a starting salary of £23,525. Our phone lines are open 9am-6pm Monday- Friday. You’ll work 35 hours during our opening hours. This position offers a unique work arrangement of working 3 days from home and 2 days in our Cardiff office. Our Customer Service teams are made up of professionals from different backgrounds including call centre, retail, hospitality, and sales. If you're passionate about providing exceptional customer service and enjoy helping people and solving problems then we'd love to hear from you. What you'll be doing: You’ll be working in one of our lively and dynamic contact centres, answering inbound phone calls from our customers and financial advisors about new life insurance applications and existing policies You’ll provide customers with a first-class experience during every interaction Given the nature of what we do, sometimes these calls can be emotive, so, we’re looking for people who are naturally caring, empathetic and resilient Delivering a personable service to our customers, supporting our customers’ needs accurately on a right first time basis, ensuring next stages are understood and that any correspondence is effective and accurate You’ll use our in-house systems to give our customers a positive experience whilst, maintaining compliance Steer your own development; provide a great customer experience whilst helping you achieve your own career goals For our most vulnerable customers, you’ll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General